DAOUDA FAYE
Summary
Logistics Operations Dispatcher with over 3 years of experience optimizing dispatch schedules and enhancing customer interactions. Proven ability to tackle daunting transit issues and guarantee timely deliveries, backed by a strong foundation in customer service. Expertise includes managing multimodal cargo and facilitating clear communication between drivers and clients to maximize operational efficiency.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Ride-share operations
Uber
Lexington, Kentucky
09.2021 - Current
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction.
- Provided excellent service and attention to customers in face-to-face interactions and phone conversations, contributing to positive customer experiences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Proposed innovative ideas and solutions that aligned with team goals, driving improved outcomes.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Robert Half ( Aramark) contract
Lexington, Kentucky
06.2021 - 09.2021
- Resolved customer complaints by providing effective solutions promptly, improving overall customer retention.
- Delivered timely resolution of customer complaints, contributing to a positive customer experience.
- Addressed customer inquiries about products and services, resulting in increased understanding and satisfaction.
- Handled customer inquiries regarding products and services, ensuring clarity and support.
- Collaborated with team members to improve customer service strategies.
Logistics dispatcher coordinator
Robert Half Recruiters & Employement Agency (VASCOR Transport)
Georgetown, USA
07.2020 - 04.2021
- Coordinated logistics planning for domestic shipments, optimizing routes to enhance delivery efficiency for field units.
- Coordinated transportation schedules for timely deliveries and pickups.
- Managed communication between drivers and clients to ensure smooth operations.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Assisted in resolving issues related to delays or route changes efficiently.
- Collaborated with team members to improve overall dispatch procedures.
- Monitored traffic conditions to provide real-time updates to drivers.
- Assigned trucks and trailers to drivers using specialized software, ensuring effective equipment allocation and minimizing downtime.
- Assigned trucks and trailers to drivers using specialized software, ensuring effective equipment allocation and minimizing downtime.
City Carrier Assistant
USPS
Lexington, USA
01.2019 - 03.2019
- Prepared mail and package sequences, optimizing delivery routes to consistently meet arrival deadlines.
- Optimized mail and package sequences to enhance delivery routes and consistently meet arrival deadlines.
- Prepared mail and package sequences, optimizing delivery routes to consistently meet arrival deadlines.
- Managed documentation for registered and insured international mail, ensuring adherence to postal regulations and enhancing customer trust.
Team Member
Hitachi Automotive Systems
Berea, USA
06.2015 - 11.2018
- Ensured inventory accuracy and adhered to standardized procedures, supporting effective logistics planning.
- Ensured inventory accuracy and followed standardized procedures, facilitating logistics planning.
- Monitored supply chain components to support seamless operations in high-volume automotive manufacturing.
- Monitored supply chain components within a high-volume automotive manufacturing environment.
P&I, Expert assistant
International Maritime Expertise and Consultancy firm
Dakar, Senegal
06.2009 - 09.2012
- Coordinated international shipments for 100+ vessels, managing cargo inspections and international freight documentation.
- Monitored port and rail operations, including drayage, to ensure timely transport from origin to destination, facilitating smooth logistics and delivery.
- Ensured compliance with import procedures, export regulations, and customs regulations through meticulous document verification.
- Utilized ERP systems and specialized data software to track cargo invoices and analyze logistics performance.
- Communicated with drivers in real time to manage schedules, update routes, and troubleshoot issues the moment they surface
- Liaised with brokers, shippers, and vendors to maintain shipment flow and align expectations, enhancing communication and coordination.
- Partner with Senior Dispatchers on escalations and operational improvements
- Collaborated with team members to streamline project workflows, improving overall efficiency and effectiveness of operations.
Accounting Intern
Umecoidefs
Dakar , Senegal
10.2004 - 10.2005
- Recorded and maintained financial transactions and accounting records.
- Assisted with accounts payable and accounts receivable processes.
- Performed bank and account reconciliations.
- Supported the preparation of financial statements and reports.
- Verified financial data accuracy and resolved discrepancies.
- Organized accounting documents and maintained proper records.
- Assisted with month-end closing and budgeting activities.
- Ensured compliance with accounting policies and procedures.
Education
MBA - International Trading and management of international affairs
Cheikh Anta Diop UNIVERSITY
Dakar, SENEGAL 07.2005 - 07.2007
MBA - economics and accounting
Cheikh Anta Diop UNIVERSITY
Dakar, SENEGAL07-2004
Skills
- Driver scheduling
- Ride-share software
- Fleet management
- Operational planning
- Supply chain
- Expense management
- Strategic Planning
- Microsoft Excel
- Microsoft Office Suite
- Problem resolution
- Problem solving
- Team Leadership
- Team collaboration
- Relationship Management
- Communication effectiveness
- Bilingual (English/French)
- Logistics coordination
- Operations management
- Attention to detail
- Analytical thinking
Hobbies and Interests
- Basketball
- Soccer
- Reading
- World geopolitics
- Financial Trade Market
- Running marathons
- Raising money for charity
- Business development
References
- Robert Half, Recruiters & Employment Agency, 859-823-5032, Lexington, KY, USA
- Dottie Linder, Supervisor at VASCOR TRANSPORT, 502-642-9206, Georgetown, KY, USA
- All Mbaye Sylla, Member of National Order of Experts and Assessors of Senegal. Maritime and Cargo Surveyor Expert. Director of (International Maritime Expertise and Consultancy (CECOMI) firm., cecomi@cecomi.com, (221) 77-644-8875, Dakar, Senegal
- Mamadou Diouck, Controller/ Accounting Manager at Accounting Expertise Firm, diouckmouhamadou@gmail.com, (221)77-616-7986
- Mbaye DIENE, Doctorate in Economics & Dean at Cheikh Anta Diop UNIVERSITY, mbayedienesn@yahoo.fr, (221)77576-6116
- Malick Sane, Doctorate in international commerce at Cheikh Anta Diop UNIVERSITY, msane@ucad.sn, (221)77-655-8781
Languages
- English, fluency
- French, Superior, native level fluency
Timeline
Ride-share operations
Uber
09.2021 - Current
Customer Service Representative
Robert Half ( Aramark) contract
06.2021 - 09.2021
Logistics dispatcher coordinator
Robert Half Recruiters & Employement Agency (VASCOR Transport)
07.2020 - 04.2021
City Carrier Assistant
USPS
01.2019 - 03.2019
Team Member
Hitachi Automotive Systems
06.2015 - 11.2018
P&I, Expert assistant
International Maritime Expertise and Consultancy firm
06.2009 - 09.2012
MBA - International Trading and management of international affairs
Cheikh Anta Diop UNIVERSITY
07.2005 - 07.2007
Accounting Intern
Umecoidefs
10.2004 - 10.2005
MBA - economics and accounting
Cheikh Anta Diop UNIVERSITY