Daouda S Diallo
ON, Canada | Texas, USA
Summary
Experienced Instructional Design and Learning & Development Leader with extensive background in enhancing learning outcomes and boosting operational efficiency. Demonstrated success in implementing innovative eLearning solutions and achieving higher engagement levels. Expert in effectively utilizing instructional design tools and building strong relationships for strategic development in dynamic environments. My background is in economics, computer science, and management.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Consultant
Freelance
, ON, Canada
10.2023 - Current
- Leads business transformation efforts, directs learning and development initiatives, ensures smooth content releases, and conducts effective train-the-trainer sessions
- Facilitates key leadership development initiatives to achieve strategic breakthroughs.
Manager, Capabilities Knowledge & Skills Transfer
SYSTRA & METROLINX
, ON, Canada
04.2023 - 10.2023
- Collaborated on instructional design programs to boost organizational learning, conducting gap analysis for skill upscaling, and ensuring compliance with regulations.
- Performed gap analysis discoveries to determine necessary learning capabilities for organizational upskilling.
Instructional Designer
Walmart Corp
, ON, Canada
03.2022 - 04.2023
- Developed visual tools like storyboards, flowcharts, and job aids for efficient online course creation.
- Utilized Agile methodology in designing engaging online learning modules, focusing on efficiency and program effectiveness.
- Continuously assessed various strategies to improve training outcomes while reducing costs.
Instructional Designer
Scotiabank
, ON, Canada
01.2020 - 03.2022
- Developed multimedia elements such as video clips, audio files, animations, and graphics for course delivery.
- Assisted project managers with budgeting tasks related to instructional design projects.
- Oversaw global design, development, implementation, and management of organizational learning and people development initiatives.
Manager, Learning Design
RBC Insurance
, ON, Canada
06.2018 - 03.2020
- Established processes to ensure efficient workflow throughout the organization.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed and supported learning design and collaboration on every project with stakeholders across business units to drive strategic development partnerships.
Learning & Development Specialist
RBC Wealth Management
, ON, Canada
06.2016 - 06.2018
- Developed manuals, guides, and visual materials for learning and training purposes.
- Monitored industry trends related to workplace learning initiatives to ensure current practices were up to date.
- Assessed training needs through surveys, interviews with employees, or focus groups.
- Conducted assessments, surveys, and interviews to identify training needs, and develop appropriate courses.
Product Training Consultant
RBC Investor & Treasury Services
, Luxembourg | Ontario
03.2013 - 06.2016
- Coordinated continuous education and professional development opportunities for staff.
- Developed online learning modules for remote workers or those unable to attend live sessions.
- Improved quality of instruction by assessing program successes and improving deficient areas.
- Designed and implemented comprehensive training programs to meet organizational needs.
- Mentored and onboarded new staff members to establish top client satisfaction.
Management Support
RBC Technology & Operations
, ON, Canada
01.2012 - 03.2013
- Provided project management support for developing new products, services, or processes.
- Delivered optimal administrative, customer service, and case management support.
- Reported progress against planned activities to secure management support and achieve objectives.
Corp Clients Services
RBC Technology & Ops
, ON, Canada
01.2008 - 01.2012
- Delivered bilingual support to diverse RBC business clients and governmental agencies worldwide.
- Highlighted areas in need of process and procedural enhancements.
- Created comprehensive learning documents and reference materials in French and English for clients and support staff.
College Professor
Community College of Baltimore County
Baltimore County, MD
06.2004 - 05.2007
- Developed and taught courses in Mathematics, Statistics, Probabilities, Economics, and French.
- Cultivated a collaborative and innovative learning environment to meet each student's unique educational needs.
- Delivered course lectures using modern technology to enhance student comprehension.
- Initiated new curriculum ideas that are beneficial to students' learning experience.
Education
MBA - Business Management
Strayer University
Washington, DC01.2006
B.Sc. - Computer Science
University of Maryland Baltimore County
Baltimore, MD01.2004
A.Sc. - Computer Science
Community College of Baltimore City
Baltimore, MD01.2003
B.Sc. - Economics Honors
Word Education Services - Foreign Degree Transfer
Baltimore, MD01.2000
Skills
- Technical Skills: Visual Design, Graphic Design, Adobe Creative Suite, MS Office Suites, Learning Management Systems, Articulate 360, Rise, Camtasia Studio, Microsoft Visio, Technical Reviews
- Methodologies: ADDIE, Agile, Needs Assessments, Adult and Behavioral Learning, Cognitive Load Theory Analysis, Assessments, Curriculum Development, Technical Reviews, and Six Sigma Process Improvement
- Interactive Learning Solutions: eLearning, Digital Learning, Web-based Learning, Simulation-based Learning, Animation and Gaming-based Learning, Instructor-Led Solutions, Interactive Video Learning, Virtual Learning, and 3D-based Learning
- Communication and Management: Strategic Planning, Storyboarding, Relationship Management, Project Management, Program Management, Quality Assurance, Facilitation, and Train the Trainers
Interestingfacts
- Published Author - Unity A Dream of A Life - Amazon, Kindle, Apple Books, Goodreads.
- Coming Soon: Implications of workforce Diversity on Organizational Performance
- Volunteering: Toronto Library, Mathematics and French Teaching
- Supportive of Equity, Diversity, and Inclusion
Notableworkexperience
- Royal Bank of Canada T&O, Learning Designer, Adobe Creative Cloud Suites, In Design, Microsoft Office Suites, SharePoint, Camtasia, Website Build/Edit, Storyline, Audacity, Visio, Captivate
- Royal Bank of Canada I&TS, Product Training Consultant Lead, Adobe Suites, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, SharePoint, RBC Express, EDI
- Bank of Nova Scotia - Scotiabank, Learning Designer, Adobe Creative Cloud Suites, Microsoft Office Suites, SharePoint, Investor Services Online Portal, Webpage support
- Walmart Corporation, Learning Designer, Adobe Creative Cloud Suites, In Design, MS Office Suites, Camtasia, Lectora, Articulate Storyline/Rise, Audacity, Visio, Captivate
- SYSTRA & METROLINX Canada, Manager, Capabilities | Knowledge | and Skills Transfer, Adobe Creative Cloud Suites, In Design, MS Office Suites, Camtasia, Lectora, Articulate Storyline/Rise, Audacity, Visio, Captivate
Affiliations
Toronto Library, Mathematics and French Teacher
Salvation Army, Computer literary, Mathematics and French Teacher
Certification
LEAN SIX SIGMA PRACTITIONER, Royal Bank of Canada, Toronto, Ontario, May 2012
PRAXIS 1 & 2, Mathematics and French Teaching, US Department of Education, July 2007
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Consultant
Freelance
10.2023 - Current
Manager, Capabilities Knowledge & Skills Transfer
SYSTRA & METROLINX
04.2023 - 10.2023
Instructional Designer
Walmart Corp
03.2022 - 04.2023
Instructional Designer
Scotiabank
01.2020 - 03.2022
Manager, Learning Design
RBC Insurance
06.2018 - 03.2020
Learning & Development Specialist
RBC Wealth Management
06.2016 - 06.2018
Product Training Consultant
RBC Investor & Treasury Services
03.2013 - 06.2016
Management Support
RBC Technology & Operations
01.2012 - 03.2013
Corp Clients Services
RBC Technology & Ops
01.2008 - 01.2012
College Professor
Community College of Baltimore County
06.2004 - 05.2007
MBA - Business Management
Strayer University
B.Sc. - Computer Science
University of Maryland Baltimore County
A.Sc. - Computer Science
Community College of Baltimore City
B.Sc. - Economics Honors
Word Education Services - Foreign Degree Transfer
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