Daphine Hayes

• Facilitated individual and group counseling sessions to support client recovery and personal growth.
• Developed treatment plans tailored to client needs, ensuring compliance with best practices and regulations.
• Monitored client progress, adjusting interventions based on feedback and outcomes for optimal results.
• Collaborated with multidisciplinary teams to coordinate comprehensive care for clients in recovery programs.

• Mentored diverse youth populations, fostering personal growth and resilience in challenging environments.
• Developed individualized learning plans, aligning educational goals with each participant's unique needs.
• Collaborated with multidisciplinary teams to create supportive and engaging program activities.
• Conducted workshops on life skills, enhancing participants' decision-making and problem-solving abilities.
• Monitored progress of youth participants, providing constructive feedback to promote continuous improvement.
• Trained and supervised junior mentors, promoting best practices in youth engagement and support strategies.
• Collaborated with other mentors to develop individualized plans for each youth, addressing their specific needs and goals.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service, resolving inquiries and issues promptly.
• Maintained accurate cash drawer, ensuring balanced transactions at shifts' end.
• Assisted in training new cashiers on operational procedures and customer engagement techniques.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Made sure clients were checked in promptly, did body search for any substance and weapons, clients were assigned beds provided dinner and breakfast along with showers, cleaning the facility.