ALEXUS PREWITT
Indianapolis,IN
Summary
Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations.
Overview
9
9
years of professional experience
Work History
Front Desk Rep
Urgent Dental Center and Family Dentistry
Indianapolis, IN
10.2024 - 03.2025
- Help schedule appointments and meetings, and ensure that no meetings or customers are missed
- Answered incoming calls, takes messages, and may redirect calls
- Received and distributed mail and packages, and prepared outgoing mail
- Monitored office supplies and orders replacements when needed
- Updated records and fries for patients
- Addresses complaints and provides customer service
- Provided administrative support to the entire organization
- Keep the front office area clean, tidy and presentable
Customer Service Representative
Verizon Wireless
Indianapolis, IN
11.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted available products and services to customers during service, account management and order calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
Patient Care Technician
Community East Hospital
Indianapolis, IN
05.2016 - 03.2023
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures
- Improved patient care, safety and compliance by partnering with nurses
- Responded promptly to patient call lights to provide physical and emotional support
- Monitored and charted fluid intake and output to stay current on patient conditions
- Assisted elderly patients with essential ambulatory care for transport to and from facilities
Education
High School Diploma -
Lawrence North High School
Indianapolis, INSkills
- Mobility assistance
- Broad medical terminology knowledge
- Clinical training
- Acute and rehabilitative care
- Patient positioning understanding
- Medical device products and services
- Infection control standards
- Healthcare expertise
- Feeding assistance specialist
- Patient relations
- Preparing meals
- Perform patient intake
- Infection control procedures
- Grooming and bathing assistance
- Quality assurance controls
- General housekeeping abilities
- Insurance verification
- Billing procedures
- Medical coding
- Electronic health records
- Patient record management
- Customer service
- Data entry
References
References available upon request.
Timeline
Front Desk Rep
Urgent Dental Center and Family Dentistry
10.2024 - 03.2025
Customer Service Representative
Verizon Wireless
11.2022 - 04.2023
Patient Care Technician
Community East Hospital
05.2016 - 03.2023
High School Diploma -
Lawrence North High School
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