Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daphline Valeus

Boynton Beach,FL

Summary

Dynamic Customer Service Representative with proven expertise at Walmart, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in critical thinking and complaint handling, I effectively managed escalated calls, ensuring satisfactory outcomes that benefited both customers and the company. Committed to delivering exceptional service in high-pressure environments.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walmart
Boynton Beach, FL
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

LPN -

Cambridge College,healthcare & Technology

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Complaint handling

Timeline

Customer Service Representative

Walmart
10.2024 - Current

LPN -

Cambridge College,healthcare & Technology
Daphline Valeus