Daphne B Davenport
Chicago,IL
Summary
To obtain a position that will allow me to use my Customer Service Advocate experience with background in resolving complex customer inquiries. Skills include problem-solving, communication, and maintaining high levels of customer satisfaction. Previous roles involved improving operational processes to enhance client experience and reduce resolution times. Committed to providing exceptional service through every interaction.
Overview
28
28
years of professional experience
Work History
Customer Service Advocate
Blue Cross Blue Shield Community Health
12.2022 - Current
- Provided high-level customer service while acting as the 'voice of the customer,' documenting feedback and concerns.
- Responded to customer inquiries, explained benefits, and resolved complaints.
- Delivered accurate information on health plans, products, and services.
- Supported both direct member needs and overall customer experience improvements.
Depository Specialist
BNY Mellon Bank
Chicago, IL
12.2018 - 11.2019
- Check processing review & sorting
- Notes & deposit functions
- Data entry of confidential financial documents
- Invoice & check-copy maintenance
Professional Security Officer
Allied Universal Security
Chicago, IL
06.2017 - 04.2018
- Safety/security at Navy Pier
- Patrol & area monitoring
- Building inspections & traffic control
- Restraining/detaining trespassers
Customer Service Representative & Office Clerk
Luster Products
Chicago, IL
09.2008 - 04.2017
- Customer service interface
- Product orders via phone & mail
- Vendor file management
- Office hospitality management
Receptionist & Office Clerk
CAN TV - Chicago Access Network
Chicago, IL
09.2004 - 09.2008
- Customer service for clients/general public
- Visitor reception & telephone service
- Mail processing (incoming/outgoing)
- Vendor file creation & maintenance
- Office hospitality
Depository Specialist
National City Bank
Chicago, IL
10.2001 - 09.2004
- Processing & verification of checks/documents
- Sorting, notes, deposit functions
- Confidential data entry
- File & invoice maintenance
Depository Specialist
Bank of America
Chicago, IL
08.1997 - 11.2001
- Processing & verification of checks/documents
- Check review, sorting, notes, deposit functions
- Data entry of confidential financial documents
- Organization & maintenance of check copies/invoices
Education
General Education Diploma - Diploma
Wendell Phillips High School
Chicago, IL06.1989
Some College (No Degree) - Computer Science
East-West University
Chicago, ILSome College (No Degree) - General Studies
Malcolm X College
Chicago, ILSkills
- Customer feedback documentation
- Complaint resolution
- Problem solving
- Multi-line phone talent
- Call center operations
- Professional telephone demeanor
- Inbound and outbound calling
References
Available upon request.
Timeline
Customer Service Advocate
Blue Cross Blue Shield Community Health
12.2022 - Current
Depository Specialist
BNY Mellon Bank
12.2018 - 11.2019
Professional Security Officer
Allied Universal Security
06.2017 - 04.2018
Customer Service Representative & Office Clerk
Luster Products
09.2008 - 04.2017
Receptionist & Office Clerk
CAN TV - Chicago Access Network
09.2004 - 09.2008
Depository Specialist
National City Bank
10.2001 - 09.2004
Depository Specialist
Bank of America
08.1997 - 11.2001
General Education Diploma - Diploma
Wendell Phillips High School
Some College (No Degree) - Computer Science
East-West University
Some College (No Degree) - General Studies
Malcolm X College