Otania Smith
Orange Park
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Solera
Jacksonville
12.2022 - Current
- Handle a variety of questions, inquiries, and requests for customers, using dealership policies as a guide.
- Schedule, modify, cancel, confirm, and reschedule service appointments for customers on behalf of car dealerships using the dealerships' own booking system.
- Effectively communicate with customers while managing both dealership and customer expectations.
- Record customer information and feedback professionally and accurately.
- Conduct calls in an efficient and effective manner, remaining professional at all times.
Customer Service Advisor
Maximus
Jacksonville
08.2021 - 12.2022
- Respond to service user inquiries, maintain accurate service user records, and escalate issues when necessary.
- Identify and address safeguarding concerns promptly and effectively.
- Meet customer service standards, and performance goals.
- Respond to difficult and sensitive cases with empathy and patience.
Customer Service Representative
Teleperformance
north Lauderdale
09.2019 - 08.2021
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
- attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing of payments.
- Track all call-related information for auditing and reporting purposes.
- Provide feedback on call issues.
Customer Service Cashier
Wendy's
Miami
06.2018 - 09.2019
- Greeting and serving guests politely, with courtesy, and with hospitality.
- Preparing and serving food as needed.
- Smile and connect with internal and external customers.
- Assist in opening or closing procedures.
- Ensure there is clear communication between the register and food line staff.
- Follow sanitation and safety procedures.
- Greet customers to make them feel comfortable and welcome.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2019
Associate of Science -
Florida State College
Jacksonville, FLSkills
- Customer relationship management
- Service appointment scheduling
- Complaint resolution
- Call handling techniques
- Customer feedback documentation
- Client communication strategies
- Active listening
- Call center experience
- Multi-task management
- Data collection
Timeline
Customer Service Representative
Solera
12.2022 - Current
Customer Service Advisor
Maximus
08.2021 - 12.2022
Customer Service Representative
Teleperformance
09.2019 - 08.2021
Customer Service Cashier
Wendy's
06.2018 - 09.2019
High School Diploma -
Penn Foster Career School
Associate of Science -
Florida State College