Daphne Ben-Gurion

• Oversaw book of business ~$9M in CTV, roughly 86 clients
• Achieved 110% gross retention in Q1 and forecasted 107% for Q2.
• Managed key client relationships, increasing satisfaction and loyalty through personalized engagement.
• Developed strategic account plans aligned with clients' unique needs and objectives, driving long-term growth.
• Conducted regular account reviews to evaluate performance and identify growth opportunities.
• Facilitated training sessions for clients on effective utilization of Yotpo's platforms.
• Collaborated with cross-functional teams to deliver customized marketing solutions.
• Negotiated contract terms to ensure compliance and mutual benefits.
• Analyzed market trends and customer feedback, recommending product adjustments that improved client retention.
• Monitored competitive activities within accounts and communicated insights to management.

• Developed targeted sales strategies that increased customer engagement and retention.
• Analyzed market trends and customer data to identify growth opportunities.
• Managed client relationships to ensure satisfaction and foster repeat business.
• Conducted product demonstrations, effectively showcasing features and benefits.
• Trained and mentored new sales team members on product knowledge.
• Coordinated cross-functional meetings to improve communication and workflow efficiency.
• Prepared and presented monthly sales performance reports to management.
• Established and nurtured relationships with key clients to strengthen loyalty and ensure ongoing business.

• Managed key account relationships, ensuring client loyalty and retention.
• Developed strategic account plans to align with customer needs.
• Coordinated cross-functional teams to ensure timely project delivery and client support.
• Analyzed market trends to uncover new business opportunities.
• Oversaw contract negotiations to achieve beneficial terms and strengthen client partnerships.
• Provided ongoing support to address client inquiries and resolve issues.
• Conducted regular meetings with clients to review performance metrics and future goals.
• Identified cross-selling opportunities to expand product offerings and increase client value.

• Founding Account Manager for proof of concept
• Identified and implemented cross-sell and upsell strategies, driving revenue growth
• Grew and trained account management team from 1 to 8 members, enhancing team capacity
• Collaborated with CS team to develop 'planting the seeds' training program, supporting cross-sell initiatives
• Achieved recognition as top Account Manager in 2019, 2020, and 2021

• Led client onboarding processes, ensuring smooth transitions and high satisfaction levels.
• Cultivated strong client relationships to effectively identify needs and goals.
• Coordinated cross-functional teams to deliver timely solutions for client issues.
• Provided training sessions on product features and best practices for clients.
• Evaluated client feedback to identify specific areas for service improvement and innovation.
• Managed escalations effectively, ensuring prompt resolution of client concerns.
• Partnered with sales teams to identify and pursue upsell opportunities aligned with client needs.

• Managed client renewals, upsells, and cancellations to enhance customer retention.
• Acknowledged as top team member for contributions to client satisfaction in 2017 and 2018.
• Developed adunning management system and oversaw collections with a 96% avg recoup rate

- Generated high-volume cold-call sales from SMBs in assigned territory, managing complete sales cycle from initial contact to close using Salesforce CRM platform

- Completed over 100 transactions with SMBs across 1-9 locations

Produced over 400k in gross revenue in 2 year