Daphne Colon
Miami
Summary
A decade in customer service emphasizes my passion for building relationships and this can prove valuable to a position in outside sales. I have consistently trained and mentored teams to enhance customer engagement and have learned how to set and exceed goals in a retail and team environment.
Overview
14
14
years of professional experience
Work History
Assistant Customer Service Manager
Publix
01.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built partnerships with diverse internal teams and sales and operations departments to streamline processes.
- Established team priorities, maintained schedules and monitored performance.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Staff
Publix
01.2011 - 01.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Academia Adventista Del Este
Puerto Rico05-2010
Skills
- Inter-department collaboration
- Schedule coordination
- Goal setting
- Customer engagement
- Training and mentoring
- Documentation and reporting
- Organization and planning
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Assistant Customer Service Manager
Publix
01.2021 - Current
Customer Service Staff
Publix
01.2011 - 01.2021
High School Diploma -
Academia Adventista Del Este
Similar Profiles
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Da'vion FlournoyDa'vion Flournoy
Cashier at PublixCashier at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote