Daphne Delucia
Howell,US
Summary
Enthusiastic, customer relations 10 Plus years experience working with the public, Highly organized,self motivated, great leadership qualities and also works great with a team. Problem-solver with experience in time management. Dedicated to learning, growing, and succeeding in anything that I do. Successful in establishing customer relationships in order to increase the likelihood of repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunications Trainee
Monmouth County Sheriff’s Department
2500 Kozloski RD
01.2025 - 03.2025
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Bartender
McCann’s Irish Pub
1704 MainStreet Lake Como NJ 07719
04.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
The Cabin Restaurant
Freehold, NJ, US
09.2015 - 04.2023
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Verified that all [Number] square feet of the restaurant and lounge were clean enough to meet state and federal standards
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Made sure that the kitchen was kept clean and free of debris and water
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Greeted regular customers and maintained relationships with them
- Took credit card, cash, and gift certificate payments and gave cash transactions change
Education
Medical Assisting - Certification -
American Institute
Toms River, NJ01.2018
High School - Business courses
Freehold Township High School
Freehold, NJ01.1989
Skills
- Guest relations management
- Hospitality service expertise
- Cash handling expert
- Medical office experience
- Communication Skills
- Clerical experience
- Phone Etiquette
- Banquet coordination
- Point of sale knowledge
- Time management
- Teamwork
- Leadership
Additional Information - Membership
The Freehold Elks, 19 years
Certification
CPR Certification
NECI 9-1-1
EMD
Timeline
Public Safety Telecommunications Trainee
Monmouth County Sheriff’s Department
01.2025 - 03.2025
Bartender
McCann’s Irish Pub
04.2023 - 10.2024
Server
The Cabin Restaurant
09.2015 - 04.2023
Medical Assisting - Certification -
American Institute
High School - Business courses
Freehold Township High School