Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daphne Earle

Palm Beach Gardens

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Spa Administrator

Opal Spa at the Jupiter Beach Resort
Jupiter
08.2023 - 04.2025
  • Managed daily spa operations and ensured smooth customer service flow.
  • Scheduled appointments and coordinated staff availability for treatments.
  • Maintained inventory of spa products and ordered supplies as needed.
  • Assisted clients with inquiries and provided information about services offered.
  • Processed payments and handled transactions with accuracy and attention.
  • Trained new staff on operational procedures and customer service standards.
  • Upheld cleanliness standards throughout the spa environment for guest satisfaction.
  • Resolved customer complaints in a professional manner.
  • Provided guidance on product selection based on customer needs and preferences.
  • Managed customer service inquiries in a timely manner.
  • Coordinated daily operations of the spa, including scheduling appointments, maintaining inventory, and ordering supplies.
  • Ensured compliance with all state licensing regulations for massage therapists and estheticians.

Human Resources / Payroll Administrator

Delray Beach Marriott and Sudsco
Delray Beach / Riviera Beach
06.2016 - 12.2016
  • Managed recruitment processes to attract qualified candidates for various positions.
  • Coordinated employee benefits administration and answered related inquiries.
  • Maintained employee records to ensure compliance with company policies and regulations.
  • Supported conflict resolution efforts between employees to promote a positive workplace culture.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Created job postings, tracked applicants and maintained applicant database.
  • Identified, screened and interviewed potential employees.
  • Ensured compliance with federal, state and local employment laws.
  • Investigated employee relations matters with confidentiality and discretion, with involved parties, to ensure a fair resolution.
  • Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Helped with employee transfers and referrals.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Administer biweekly payroll.

Human Resources Manager

Sheraton Suites Key West
Key West
10.2006 - 05.2015
  • Managed recruitment processes to attract qualified candidates for various positions.
  • Facilitated onboarding sessions for new hires, ensuring smooth integration into the team.
  • Collaborated with department heads to identify staffing needs and develop job descriptions.
  • Administered employee benefit programs, addressing inquiries and resolving issues promptly.
  • Administer biweekly payroll.
  • Conducted performance evaluations, providing guidance on employee development and improvement.
  • Maintained employee records in compliance with company policies and legal regulations.
  • Assisted in conflict resolution by mediating discussions between staff members effectively.
  • Created job postings, tracked applicants and maintained applicant database.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Organized team building activities to foster collaboration among staff members.
  • Handled employee discipline and termination to address policy infractions.

Reservations Manager

Delray Beach Marriott
Delray Beach
09.2001 - 10.2006
  • Coordinated group bookings, optimizing room allocations for events and conferences.
  • Collaborated with sales and marketing teams to promote special offers and packages.
  • Managed daily reservations for Delray Beach Marriott, ensuring guest satisfaction.
  • Trained and supervised front desk staff on reservation procedures and systems.
  • Communicated with guests to address inquiries and resolve reservation issues.
  • Analyzed booking patterns to forecast demand and adjust staffing needs accordingly.
  • Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
  • Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
  • Utilized computer software to keep accurate records of revenue and booking levels.
  • Reviewed existing contracts with travel agencies regularly to ensure terms are up-to-date.
  • Analyzed current market conditions to determine pricing strategies for hotel rooms and packages.

Education

Associate of Applied Science - Business Management

New England Institute of Technology
West Palm Beach, FL
06-2002

Bachelor - Computer Science

Cebu Doctor's Collage
Cebu City, Philippines
05-2000

Skills

  • Spa operations management
  • Staff training and development
  • Inventory management
  • Compliance with regulations
  • Conflict resolution
  • Performance evaluation
  • Budget planning
  • Performance evaluations
  • Sales strategies
  • Task delegation
  • Analytical skills
  • Event planning
  • Excellent communication
  • Multitasking Abilities
  • Budgeting & Forecasting
  • Retail management

Languages

English
Full Professional
Tagalog
Native/ Bilingual
Cebuano
Native/ Bilingual
Spanish
Elementary

Timeline

Spa Administrator

Opal Spa at the Jupiter Beach Resort
08.2023 - 04.2025

Human Resources / Payroll Administrator

Delray Beach Marriott and Sudsco
06.2016 - 12.2016

Human Resources Manager

Sheraton Suites Key West
10.2006 - 05.2015

Reservations Manager

Delray Beach Marriott
09.2001 - 10.2006

Associate of Applied Science - Business Management

New England Institute of Technology

Bachelor - Computer Science

Cebu Doctor's Collage

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