DAPHNE F. LASCANO
Charlottesville,VA
Summary
Professional with extensive experience in exceptional customer service and comprehensive administrative support. Strong emphasis on collaboration and adaptability fosters effective team dynamics and ensures seamless operations in fast-paced environments. Proficient in managing multi-line phone systems, scheduling appointments, and creating a welcoming atmosphere for clients. Committed to enhancing front desk efficiency and elevating client satisfaction through reliable, organized, and proactive service.
Overview
33
33
years of professional experience
Work History
Support Staff II
Region Ten Community Services Board
Charlottesville, VA
11.2018 - 04.2026
- Streamlined call handling processes to ensure rapid response to emergency situations.
- Successfully facilitated payment transactions and mail logistics, leading to increased operational productivity.
- Facilitated appointment coordination to enhance clinician-client interactions.
- Facilitated the retrieval and upkeep of medical records online to support efficient healthcare operations.
Front Desk Receptionist
UVa Encompass Health Rehabilitation Hospital
Charlottesville, VA
07.2019 - 07.2023
- Facilitated incoming call handling and routing to optimize response times and customer service.
- Implemented visitor screening procedures during COVID-19 to maintain health standards and protect patients and staff.
- Sorted incoming mail and organized correspondence for efficient processing. Performed general administrative duties to support office operations.
Data Entry Technician
Region Ten Community Services Board
Charlottesville, VA
01.2018 - 05.2018
- Executed input of sensitive archival data into Virginia State Code drug database, maintaining strict confidentiality standards.
- Conducted thorough research and documentation to ensure timely and accurate support for decision-making processes.
Project Associate
PRA Health Sciences
Charlottesville, VA
06.2014 - 05.2017
- Facilitated seamless project execution by providing key administrative support, including accurate transcription. Enhanced team productivity through effective management of daily schedules and calendar organization.
- Oversaw invoice processing to enhance cash flow management. Led report generation initiatives for improved analytical insights. Managed record-keeping systems to ensure compliance and accuracy.
Coordinating Editor
LexisNexis Group
Charlottesville, VA
03.1993 - 06.2014
- Directed the coordination and execution of various intricate legal editorial publications to enhance accessibility in print and digital mediums.
- Executed editing, scheduling, and data entry to ensure accurate and timely lawyer review.
Education
Bachelor of Arts -
University of Virginia
Charlottesville, VASkills
- More than 25 years of experience in an office setting with a solid record of successful customer and client relations, application of clerical and procedural details, and knowledge of Microsoft computer systems and office software
- Attention to detail
- Time management
- Administrative skills
- Sensitive information handling
- Multitasking and organization
- Call answering and routing
Timeline
Front Desk Receptionist
UVa Encompass Health Rehabilitation Hospital
07.2019 - 07.2023
Support Staff II
Region Ten Community Services Board
11.2018 - 04.2026
Data Entry Technician
Region Ten Community Services Board
01.2018 - 05.2018
Project Associate
PRA Health Sciences
06.2014 - 05.2017
Coordinating Editor
LexisNexis Group
03.1993 - 06.2014
Bachelor of Arts -
University of Virginia