Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Software
Websites
Timeline
Receptionist
Daphne Garza

Daphne Garza

Austin,TX

Summary

Experienced operations and financial management professional with over 20 years of expertise in payroll, financial records, and vendor relations. Proven ability to effectively manage accounts payable/receivable, cash flow, and reconciliations, resulting in improved operational efficiency and compliance standards. SHRM-CP certified with extensive knowledge in HR functions including benefits administration and staff recruitment. Meticulous attention to detail and exceptional organizational skills. Excel in handling financial and administrative tasks seamlessly.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director of Operations

YWCA Greater Austin
04.2018 - 07.2024
  • Maintain Financial Records
  • Process Payroll
  • Report Accounts Receivable and Accounts Payable
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Monitor Cash Balance
  • Complete Bank and Credit Card Reconciliations
  • Maintain personnel files, vendor/payroll files and grant/contract files, vendor payment files
  • Liaison to all agency vendors
  • Liaison to staff for all benefits (insurance, retirement, PTO, etc.)
  • Oversee recruitment, training, management, retention and termination of assigned program staff/volunteers
  • Oversee Front Desk Operations
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Maintained financial documents and office bookkeeping using [Software].
  • Performed basic bookkeeping tasks such as reconciling bank statements and preparing financial reports, enabling accurate tracking of company finances.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Processed employee expense reimbursements, verifying accuracy of submitted documentation against company policies before approval.
  • Collaborated with cross-functional teams to ensure proper coding of expenses and revenue recognition.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.

Operations Manager

YWCA Greater Austin
01.2016 - 03.2018
  • Maintain accurate records of Board meetings, including minutes
  • Maintain personnel files, vendor/payroll files and grant/contract files, vendor payment files
  • Liaison to staff for all benefits (insurance, retirement, PTO, etc.)
  • Liaison to all agency vendors
  • Oversee recruitment, training, management, retention and termination of assigned program staff/volunteers
  • Arrange for supervision of all assigned personnel including probationary and annual reviews
  • Ensure compliance of childcare subsidy grant
  • Serve as a member of the YWCA Management Team
  • Responsible for general administrative/clerical duties
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Executive Assistant

YWCA Greater Austin
02.2003 - 12.2015
  • Maintain accurate records of Board meetings, including minutes
  • Maintain personnel files, vendor/payroll files and grant/contract files
  • Serve as agency membership coordinator
  • Liaison to staff for all benefits (insurance, retirement, PTO, etc.)
  • Serve as agency membership coordinator
  • Responsible for general administrative/clerical duties
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.

Receptionist

YWCA Greater Austin
09.1999 - 02.2003


  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provide secretarial work to program staff and administration as directed by supervisor
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Roy Miller High School
Corpus Christi, TX
01.1993

Skills

Operations Oversight

Quickbooks

Teamwork and Collaboration

Adaptability and Flexibility

Certification

SHRM-CP

References

References are available on request.

Languages

Spanish
Limited Working

Software

QuickBooks Online

Bill

Paylocity

Office365

Timeline

Director of Operations

YWCA Greater Austin
04.2018 - 07.2024

Operations Manager

YWCA Greater Austin
01.2016 - 03.2018

Executive Assistant

YWCA Greater Austin
02.2003 - 12.2015

Receptionist

YWCA Greater Austin
09.1999 - 02.2003

High School Diploma -

Roy Miller High School

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Daphne Garza