Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KENDALL COOPER

Austin,TX

Summary

Operations professional prepared to leverage extensive experience in retail and service industry management to enhance business performance. Qualified in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and learning quickly. Proficient in inventory management, compliance monitoring, and staff management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

CVS Health/Pharmacy
01.2020 - Current
  • Week-to-week payroll monitoring for all employees including pharmacy staff.
  • Filing of all financial records including invoices and daily cash summary reports.
  • Vendor intake & vendor relations.
  • Implementation of new marketing roll-outs, information campaigns, and policy changes.
  • Developed and maintained performance metrics to monitor productivity and operational effectiveness.
  • Collaborated with senior management to develop long-term operational strategies aligning with corporate goals.
  • Training and development of employees of varying positions.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods, services, and 5,000+ SKUs.
  • Implemented sales floor resets ahead of major promotions and seasonal events.
  • Assumed General Manager responsibilities when GM was not present.

Shift Manager

AMC Theatres
05.2015 - 09.2017
  • Assisted the General Manager in enforcing all rules & regulations.
  • Delegated duties to 10-20 employees per shift with frequent supervision.
  • Floor monitoring of upward of 5,000 - 10,000 customers per shift.
  • Daily cash handling totaling in excess of $30,000.
  • Extensive internal auditing of all financial and human resource documentation conducted on a monthly basis.
  • Contributed to the recruiting, scheduling, and staffing of new personnel in order to maximize efficiency.
  • Maintained all building marketing materials.
  • Responsible for all building opening and closing tasks including extensive cash handling and building code compliance.

Education

Bachelor of Arts - Corporate & Organizational Communications.

University of Houston
Houston, TX
12.2021

Skills

  • Project & Operational Efficiency
  • High Volume Inventory Control
  • Time Management
  • Vendor Relations
  • Building & Facility Management
  • High Volume Multitasking
  • Staff Training
  • Stockroom Organization & Maintenance
  • Compliance Monitoring
  • Interpersonal Communications
  • Adaptable

Certification

  • Microsoft Office
  • Infor Workforce Management
  • Workbrain
  • Zebra Workstation & Workforce Connect
  • Texas State Board of Pharmacy Certified

Timeline

Operations Manager

CVS Health/Pharmacy
01.2020 - Current

Shift Manager

AMC Theatres
05.2015 - 09.2017

Bachelor of Arts - Corporate & Organizational Communications.

University of Houston

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