Daphne Mitchell
Hopkins,SC
Summary
Resourceful Assistant Dining Room Manager excelling in enhancing customer satisfaction through efficient task completion and operational improvements. Achieved significant advancements in service quality and cleanliness standards while effectively training staff and managing inventory. Focused on fostering positive guest experiences and expanding customer base through innovative promotional strategies.
Overview
6
6
years of professional experience
Work History
Assistant Dining Room Manager
Still Hopes
West Columbia, South Carolina
06.2024 - Current
- Supported Still Hopes dining room operations during resident meal periods.
- Coordinated staff assignments and service coverage to optimize dining room efficiency.
- Conducted daily team huddles to align operations and prioritize service goals.
- Created and managed staff schedules to ensure adequate coverage.
- Assisted with dining service training for new team members.
- Monitored meal presentation and dining room cleanliness standards.
- Resolved resident dining concerns with professional service, enhancing overall resident satisfaction.
- Coordinated special events such as banquets, parties, weddings.
- Coordinate with catering events and schedule staff for events.
- Implemented corrective actions regarding attendance and disciplinary issues.
- Resolved conflicts among employees in a professional manner.
- Reported staff performance and inventory to Food and Beverage Director.
Server Team Lead
Harmony Assisted Living
Columbia, SC
04.2022 - 06.2024
- Coordinated dining room staff assignments and service coverage.
- Resolved resident dining concerns with calm, professional service.
- Greeted residents and managed warm hospitality interactions.
- Baked homemade desserts and discussed they with the residents.
- Supported Harmony dining room operations during resident meal periods.
- Executed opening and closing procedures for dining staff.
- Baked homemade desserts and discussed they with the residents.
Cook
Red Rooster
Columbia, SC
03.2021 - 10.2023
- Operated grills, fryers, and ovens during busy service periods.
- Followed Red Rooster food safety, hygiene, and temperature procedures.
- Assembled takeout and drive-thru orders with accuracy and speed.
- Maintained clean workstations, equipment, and kitchen surfaces throughout shifts.
- Restocked ingredients, packaging, and service supplies for continuous operation.
- Coordinated with crew members to keep prep and service areas organized.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Provided support during busy service periods by serving food and beverages to customers. when we were short staffed.
Courier Driver
DHL
Columbia
04.2021 - 08.2022
- Delivered DHL parcels and documents across assigned local routes.
- Collected signatures and proof of delivery from customers.
- Scanned shipments with handheld devices and updated delivery status.
- Loaded van with sorted packages before departure.
- Handled customer inquiries with professional service at delivery stops.
- Inspected vehicle safety, tires, fuel, and delivery equipment daily.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained delivery vehicle with regular upkeep and basic repairs.
Education
C A Johnson High School
Columbia, SCSkills
- Dining operations
- Staff scheduling
- Service oversight
- Food safety
- Event coordination
- Staff training
- Performance evaluation
- Conflict resolution
- Customer service
- Problem solving
- Effective communication
- Team motivation
- Dining room layout
- Order management
- Hospitality service
Timeline
Assistant Dining Room Manager
Still Hopes
06.2024 - Current
Server Team Lead
Harmony Assisted Living
04.2022 - 06.2024
Courier Driver
DHL
04.2021 - 08.2022
Cook
Red Rooster
03.2021 - 10.2023
C A Johnson High School