Daphne Oly
Hudsonville
Summary
Accomplished Club Manager recognized for driving performance management and enhancing team collaboration. Skilled in budget control and operational leadership, contributing to a positive atmosphere that prioritizes safety and compliance.
Overview
11
11
years of professional experience
Work History
Club Manager
Sam's Club
Holland
10.2016 - Current
- Managed daily club operations to ensure efficient workflow and service quality.
- Monitored financial performance by comparing statements to budget goals, ensuring fiscal responsibility.
- Planned events under budget, contributing to overall financial stability and member engagement.
- Oversaw scheduling and advance planning of club events for organized operations.
- Enforced safety protocols, maintaining a secure shopping environment for all members.
- Welcomed new members to encourage engagement and community spirit.
- Evaluated employee performance through feedback sessions and annual reviews, fostering continuous improvement.
Co-Manager
Sam's Club
Portage
11.2015 - 10.2016
- Supervised daily operations and team performance in retail environment, ensuring operational efficiency and effective service delivery.
- Managed inventory levels, ensuring optimal product availability on sales floor.
- Delegated assignments based on team strengths, optimizing service levels and improving floor coverage.
- Provided performance feedback and implemented corrective measures to improve employee output and address performance gaps.
- Assisted in resolving customer issues to uphold satisfaction levels within the store.
- Analyzed financial data, identifying improvement areas to implement strategies for increased profitability.
- Monitored compliance with health and safety regulations and company policies at all times.
Education
Bachelor of Arts - Communication Design
Aquinas College
Grand Rapids, MI06-1998
Skills
- Budget and financial oversight
- Inventory management strategies
- Safety compliance
- Effective communication and collaboration
- Strategic planning
- Decision-making skills
- Problem solving
- Multitasking ability
- Adaptability and flexibility
Timeline
Club Manager
Sam's Club
10.2016 - Current
Co-Manager
Sam's Club
11.2015 - 10.2016
Bachelor of Arts - Communication Design
Aquinas College