Daphne Parker
Statesville,NC
Summary
Experienced Customer Service Representative with three years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Card Care
Fiserv
03.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Front Desk Manager
Econo Lodge Hotel
02.2010 - 03.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Science - Criminal Justice
Gardner-Webb University
Boiling Springs, NC08.2024
Associate of Applied Science - Criminal Justice
Central Piedmont Community College
Charlotte, NC07.2020
Skills
- Regulatory Requirements
- Clerical Support
- Confidential Records Management
- Sales Proficiency
Timeline
Card Care
Fiserv
03.2020 - Current
Front Desk Manager
Econo Lodge Hotel
02.2010 - 03.2020
Bachelor of Science - Criminal Justice
Gardner-Webb University
Associate of Applied Science - Criminal Justice
Central Piedmont Community College