Shannon T. Maxwell
Toms River,NJ
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Patient Care Services Critical Care
RWJBH Community Medical Center
Toms River, NJ
07.2020 - Current
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed and implemented patient care policies, procedures, and standards of practice.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Ensured compliance with applicable federal, state, and local regulations related to patient care services.
- Managed day-to-day operations of the Patient Care Services Department including budgeting, scheduling personnel, ordering supplies and equipment.
- Conducted performance evaluations of staff and provided feedback on job performance.
- Monitored staffing levels to ensure adequate coverage while controlling costs.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Established departmental goals and objectives to meet the needs of patients and their families.
- Provided leadership to ensure quality patient care services in accordance with established standards.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Rapid Response Nurse
RWJBH Community Medical Center
Toms River, NJ
04.2020 - 07.2020
- Performed rapid response assessments, utilizing the SBAR tool to identify changes in patient condition.
- Conducted comprehensive physical examinations with an emphasis on identifying signs of distress or deteriorating health status.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded quickly to code blue situations in order to initiate life-saving interventions promptly.
- Contributed positively to a collaborative work environment through effective communication skills.
- Collaborated with physicians, nurses and other healthcare providers to develop individualized treatment plans for each patient.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Clinical Nurse Educator
RWJBH Community Medical Center
Toms River, NJ
11.2017 - 04.2020
- Advised nursing staff on best practices for providing safe, high quality patient care.
- Assessed new nursing staff with fair and consistent evaluation tools to determine knowledge and quality of care delivery.
- Conducted needs assessments to identify and fill staff knowledge gaps.
- Managed and monitored onboarding process for nursing staff, encompassing new employee orientation and scheduling.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Helped staff achieve patient care goals and outcome standards by implementing regular training courses.
- Developed a Nurse Residency program based on New Nurse needs in the first year of practice and wrote application to get program Accredited through ANCC.
Rapid Response Nurse
RWJBH Community Medical Center
Toms River, NJ
05.2016 - 11.2017
- Performed rapid response assessments, utilizing the SBAR tool to identify changes in patient condition.
- Conducted comprehensive physical examinations with an emphasis on identifying signs of distress or deteriorating health status.
- Assessed vital signs of patients and monitored for any irregularities or changes.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Supported family members during times of crisis with compassion and empathy.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Nurse Manager
RWJBH Community Medical Center
Toms River, NJ
06.2011 - 05.2016
- Mentored new employees through orientation programs.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Supported Nurse Manager with employee development and care quality management.
- Cared for patients directly with various nursing tasks such as administering medication.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Ensured compliance with local, state, and federal regulations related to the practice of nursing.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
CCU Registered Nurse
Community Medical Center
Toms River, NJ
07.2007 - 06.2011
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Performed CPR and other emergency medical procedures when necessary.
- Administered medications according to physician orders and monitored response to treatments.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Performed nursing assessments, collected medical data and analyzed results.
- Collaborated with physicians to develop individualized treatment plans for patients.
- Identified potential ethical issues related to clinical decision making and consulted with attending physician if needed.
- Cared for critically ill patients with high-risk, life-threatening health problems to improve clinical outcomes.
- Promoted continuity of care by accurately communicating patient information to other healthcare providers.
- Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation, and chest tube management.
- Managed time effectively while prioritizing tasks according to urgency of needs.
- Delivered high-quality care by following clinical standards and implementing process improvements.
Education
Master of Science - Clinical Nurse Educator
Jacksonville University
Jacksonville, FL04-2017
Bachelor of Science - Nursing
Thomas Edison State University
Trenton, NJ03-2015
Associate of Science - Nursing Science
Palm Beach Community College
Lake Worth, FL12-1997
Associate of Science - Science
Ocean County College
Toms River, NJ05-1992
Skills
- Critical Thinking
- Epic Systems
- Decision-Making
- Risk Management
- Employee Performance Evaluations
- Employee Supervision
- Employee Recruitment and Hiring
- Patient Safety
- Clinical Quality Program Standards
- Emergency Readiness
- Budget Development
- Employee Retention Strategies
- Data Analysis
- Performance Metrics
- Quality Assurance Controls
- Regulatory Requirements
Accomplishments
- AONL Conference Anaheim May 2023-Poster Presenter "Nursing Initiative in Emergency Education Leads to Impactful Change"
- Kellogg Award Recipient 2023-Excellence in Leadership
- ANCC accreditation for Nurse Residency Program development for Community Medical Center 2017
Certification
- ACLS
- ENLS
- NAEC Epilepsy and Seizure Certification
References
References available upon request.
Timeline
Director of Patient Care Services Critical Care
RWJBH Community Medical Center
07.2020 - Current
Rapid Response Nurse
RWJBH Community Medical Center
04.2020 - 07.2020
Clinical Nurse Educator
RWJBH Community Medical Center
11.2017 - 04.2020
Rapid Response Nurse
RWJBH Community Medical Center
05.2016 - 11.2017
Assistant Nurse Manager
RWJBH Community Medical Center
06.2011 - 05.2016
CCU Registered Nurse
Community Medical Center
07.2007 - 06.2011
Master of Science - Clinical Nurse Educator
Jacksonville University
Bachelor of Science - Nursing
Thomas Edison State University
Associate of Science - Nursing Science
Palm Beach Community College
Associate of Science - Science
Ocean County College
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