MEGAN SKIDMORE MSW, LCSW, ACM, CHES
Washington,UT
Summary
Dedicated and compassionate healthcare leader with progressive 20 year career history in direct patient care, care management, social work, operations, and leadership. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families, interdisciplinary team members, and leaders, through empathetic communication, respectful attitude and excellent communication skills. Strong analytical skills with success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Care Management Manager, Social Work and RN Care Managers
Intermountain Health, St. George Regional Hospital
02.2014 - Current
- Provide management and oversight of daily operations for hospital Social Workers and RN Care Managers providing emergency department and acute care
- Responsible for departmental performance and compliance with policies and procedures, patient safety initiatives, and contractual and regulatory requirements
- Support clinical program protocols through collaboration with leaders and provide ongoing monitoring and process improvement to assure goals are achieved
- Partner with the hospital medical staff, nursing, clinical, and revenue cycle leaders to ensure extraordinary patient care, attainment of financial goals, and development
- Participate on regional and system task forces, development teams, and workgroups and lead regional quality improvement teams and coordinates the care management and social work education plan
- Maintain clinical competency by staffing, shadowing, coaching, rounding, and analysis of data
- Supervise licensure for Certified Social Workers during their completion of 3,000 post graduate school, to assist them in obtaining the needed skills, ethics, and best practices as they work towards obtaining their Licensed Clinical Social Work licensure.
Medical Social Worker, Team Lead- Regional Education Consultant
Intermountain Health St. George Regional Hospital
05.2011 - 02.2014
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans. Utilizing clinical expertise to work collaboratively with patients, patients’ families, healthcare providers, insurers, community resources and agencies to provide consultation to patients and caregivers
- Offered social work consultation for patients and caregivers to address urgent concern by providing supportive, crisis, mental health, substance abuse, domestic violence, and end-of- life counseling, with the use of other social work interventions and therapeutic techniques.
- Act as an education leader, consultant, and mentor to regional Social Workers through development, training, and the implementation of process improvements.
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
Associate Instructor, College of Social Work
University of Utah
01.2020 - Current
- Teach curriculum courses for students enrolled in the Bachelor of Social Work and Master of Social Work programs
- Employ various communication and teaching technologies
- Communicate clearly with students, staff, colleagues, both orally and in writing.
- Provided consistent feedback on student progress, fostering a growth mindset and increased motivation.
Adjunct Instructor, College of Health Sciences, Population Health
Utah Tech University
05.2019 - Current
- Teach online upper division courses in the Population Health bachelor’s degree program
- Communicate clearly with students, staff, colleagues, both orally and in writing.
- Enhance student comprehension by utilizing diverse teaching methods and educational tools.
- Contribute to curriculum development by providing valuable input on relevant course content and materials.
Medical Social Worker (Intern-paid part time position)
VA Medical Center
08.2010 - 05.2011
- Provide high quality case management, clinical treatment, advocacy, and coordinate the linkage between the VA hospital patients and their transitional planning
- Demonstrate patient care through health promotion and prevention, screening and assessments, treatment planning and goal setting, referral to service providers, resource development, crisis intervention, supportive counseling, and administrative responsibilities on a variety of medical problems and diagnoses
- Facilitate support group and services for cardiac transplant patients, case manage dialysis patients, and work with geriatric patients in the neurology clinic.
Health Information Analyst
University of Utah Hospitals and Clinics
02.2009 - 05.2011
- Evaluate, problem solve, and audit all hospital records to ensure completeness and accuracy
- Ensure the medical records meet HIPAA, hospital, State, JCAHO, and compliance standards for timely completion, accuracy and confidentiality
- Quality chart audits, analyzation, and reporting for process improvement measures.
- Enhanced data accuracy by conducting thorough audits of health records and identifying discrepancies.
Sr. Operations Specialist, Retirement Counselor
Fidelity Investments
07.2003 - 02.2009
- Build, communicate, and maintain positive working relationships across the different Fidelity organization with clients, peers, and management
- Assist, train, and coach other members of the team in different operational transactions relating to health and benefits programs.
Health Information Analyst
INOVA Loudoun Hospital
07.2000 - 07.2002
- Evaluate, problem solve, and audit all hospital records to ensure completeness and accuracy
- Ensure the medical records meet HIPAA, hospital, state, JCAHO, and compliance standards for timely completion, accuracy and confidentiality
- Quality chart audits, analyzation, and reporting for process improvement measures.
Reproductive Health Counselor
Utah Women’s Clinic
07.1997 - 04.2000
- Family planning counseling regarding human reproduction and sex education, contraceptive methods, pregnancy testing, and pregnancy options
- Health education and referrals to appropriate community resources including but not limited to safe sex practices and contraception, HIV/AIDS, violence prevention and intervention, and routine healthcare screenings and recommendations.
Education
Master of Social Work (MSW) with an emphasis in Healthcare -
University of Utah
Salt Lake City, UT05.2011
Bachelor of Science (BS) Community Health Education with a minor in Social Work -
Utah State University
Logan, UT12.1996
Skills
- Excellent communication skills through oral and written abilities
- Continual process improvement and data gathering through quality improvement
- Peer coaching and mentorship
- Online Teaching
- Subject matter expertise
- Performance Management
- Regulatory Requirements
Certification
- Licensed Clinical Social Worker (LCSW), 2013-Present
- Certified Social Worker (CSW), 2011-2013
- Accredited Case Manager (ACM) through the American Case Management Association, 2018-Present
- Certified Health Education Specialist (CHES) through the National Commission for Health Education Credentialing, 2010-Present
- Certificate of Completion: Advanced Training Program for Quality Improvement in Healthcare Delivery and Leadership, 2014
Affiliations
- Member of National Association of Social Work (NASW)
- Member of American Case Management Association (ACMA)
Community Boards And Volunteer Experience
- Adjunct Practicum Instructor, University of Utah College of Social Work, 2014-Present
- NASW Southern Utah Chair, Board Member, 2020-2022
- President, ACMA Utah Chapter, 2019-2021
- President Elect, ACMA Utah Chapter, 2017-2019
- Southern Utah Board Member, NASW UT Chapter, 2020-2022
- State of Utah CISM Team (Critical Incident Stress Management Team), 2017-Present
- State of Utah, Southwest Region, Medical Reserve Corps Member, 2017-Present
- Volunteer HIV Prevention and Education Counselor, Utah AIDS Foundation, 2009-2011
Timeline
Associate Instructor, College of Social Work
University of Utah
01.2020 - Current
Adjunct Instructor, College of Health Sciences, Population Health
Utah Tech University
05.2019 - Current
Care Management Manager, Social Work and RN Care Managers
Intermountain Health, St. George Regional Hospital
02.2014 - Current
Medical Social Worker, Team Lead- Regional Education Consultant
Intermountain Health St. George Regional Hospital
05.2011 - 02.2014
Medical Social Worker (Intern-paid part time position)
VA Medical Center
08.2010 - 05.2011
Health Information Analyst
University of Utah Hospitals and Clinics
02.2009 - 05.2011
Sr. Operations Specialist, Retirement Counselor
Fidelity Investments
07.2003 - 02.2009
Health Information Analyst
INOVA Loudoun Hospital
07.2000 - 07.2002
Reproductive Health Counselor
Utah Women’s Clinic
07.1997 - 04.2000
Master of Social Work (MSW) with an emphasis in Healthcare -
University of Utah
Bachelor of Science (BS) Community Health Education with a minor in Social Work -
Utah State University
- Licensed Clinical Social Worker (LCSW), 2013-Present
- Certified Social Worker (CSW), 2011-2013
- Accredited Case Manager (ACM) through the American Case Management Association, 2018-Present
- Certified Health Education Specialist (CHES) through the National Commission for Health Education Credentialing, 2010-Present
- Certificate of Completion: Advanced Training Program for Quality Improvement in Healthcare Delivery and Leadership, 2014
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