DAPHNE PERRY
Sugar Hill,GA
Summary
Motivated Neurodiagnostic Technology student with a Bachelor’s degree in Healthcare Management. Hands-on clinical experience in EEG setup, electrode placement using the International 10–20 System, patient care, and EEG equipment operation. Detail-oriented, dependable, and eager to grow as an EEG professional.
Overview
10
10
years of professional experience
Work History
TELEPHONE BANKING SPECIALIST
TTEC- USAA
Duluth, GA
05.2024 - 06.2026
- Processing member transactions accurately and efficiently, including deposits, withdrawals, and funds transfers.
- Processed special requests by ordering checks and issuing stop payments, ensuring member needs were met promptly.
- Resolved member complaints by actively listening and providing immediate solutions or appropriate escalations.
- Participated in regular training sessions on banking regulations, products, and technologies to enhance service delivery.
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
State Farm Agent- Dave Simpson
Atlanta, GA
02.2020 - 05.2024
- Cultivated client relationships that contributed to high retention rates.
- Calculated premiums and set up clients with automated payment options for discounts.
- Shared best practices with team members to enhance sales techniques.
- Handled customer requests via phone and email for policy changes and certificates of insurance.
ADMISSIONS COORDINATOR
The Gardens At DePugh Nursing Center
Winter Garden, FL
01.2016 - 02.2020
- Conducted tours of the facility with potential residents and their family members.
- Assisted the Admissions Director with arrangements and confirmation of all admissions. Notified departments of anticipated admission.
- Reviewed insurance content for the need to obtain prior approval from authorized payer.
- Maintained accurate records and documentation per company policy and state and federal regulations, ensuring compliance.
Education
Neurodiagnostic Technology Institute - Currently Enrolled
07.2026 - 09.2026
BACHELOR OF SCIENCE - HEALTH CARE MANAGEMENT
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Interpersonal Patient Rapport
- Adaptability and learning
- Teamwork & Collaboration
- Photic Stimulation
- Hyperventilation Procedures
- EEG Recording & Monitoring
Timeline
Neurodiagnostic Technology Institute - Currently Enrolled
07.2026 - 09.2026
TELEPHONE BANKING SPECIALIST
TTEC- USAA
05.2024 - 06.2026
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
State Farm Agent- Dave Simpson
02.2020 - 05.2024
ADMISSIONS COORDINATOR
The Gardens At DePugh Nursing Center
01.2016 - 02.2020
BACHELOR OF SCIENCE - HEALTH CARE MANAGEMENT
Florida Agricultural And Mechanical University