Daphne Perry
Sugar Hill,GA
Summary
Motivated and hardworking Entrepreneur with experience in customer service, sales, insurance, and healthcare administration. Currently seeking a new full-time position with a rewarding company that provides opportunities for growth.
Overview
12
12
years of professional experience
Work History
Telephone Banking Specialist
TTEC - (USAA)
Duluth, Georgia
05.2024 - Current
- Handling inbound member calls in a fast-paced contact center environment
- Ensuring compliance with federal banking regulations and internal policies
- Efficiently navigating multiple systems and programs while maintaining an engaging member interaction
- Providing technical assistance related to banking systems or applications.
Customer Service Representative
State Farm Agent- Dave Simpson
Atlanta, GA
02.2019 - 04.2022
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Analyzed customer needs and provided best options, upselling products and services.
- Addressed customer service inquiries quickly and accurately
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Insurance Sales Agent
America's Health Team
Atlanta, GA
06.2013 - 02.2015
- Upsold products to policyholders
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage
- Prepared necessary paperwork to process insurance sales and renewals.
Education
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University
Tallahassee, FL05.2005
Skills
- Excellent and professional customer service skills
- Very organized and detailed oriented
- Reliable and dependable
- Excellent written, verbal and computer skills
Timeline
Telephone Banking Specialist
TTEC - (USAA)
05.2024 - Current
Customer Service Representative
State Farm Agent- Dave Simpson
02.2019 - 04.2022
Insurance Sales Agent
America's Health Team
06.2013 - 02.2015
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University