Daphne Phillips

• Home orientations involving signing of paperwork
• Initial assessments during orientations
• Evaluate the home care needs of the client
• Assess the environment
• Fitness of the caregiver to provide the care
• Periodic supervisory visits / check in for on-care cases
• Training caregivers / patients as required per case
• Interacting with the care manager for the patient as needed
• Engaging in interdisciplinary meetings with the care managers, caregivers and patients.
• Collaborate in care and communicate impressions of cases to appropriate staff
• Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers
• Wear multiple hats as operations develop
• Travel within the state of Indiana (reimbursement for mileage and expenses.

• Assistance to Policy holders and corporate clients all around the world.

• Claim handling services.

• Provide help to insured clients who suffer injury or illness while overseas.

• Coordination of medical care.

• Arrange for the return of mortal remains.

• Arrange medical evacuations on commercial flights, or air ambulance to a higher level of care or to get the patient home safely or arrange medical repatriation back home for continuous treatments.

• Arrange for direct billing with the providers.

• Send Guarantee of payments to the provider and hospital for medical treatment for the patient.

• Respond to emails from the policy holders and corporate clients.

• Process payments for the providers and hospital for the treatment of the patients.

• Answer incoming calls from customers and/or employees.
• Enhance the customer experience through excellent communication.
• Identify the reason for the call through discovery.
• Assist customers with understanding and resolving billing issues.
• Troubleshoot ADT products and services.
• Transfer the call to the appropriate department as necessary to ensure the optimum customer experience.