Dedicated customer service representative with proven skills in problem-solving, time management, and communication. Committed to resolving customer concerns effectively and enhancing their experience.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Primerica
The Bronx
07.2022 - Current
Resolved billing concerns using internal support systems.
Guided customers through account management processes online.
Documented customer interactions in CRM software accurately.
Assisted customers with product inquiries and service issues.
Customer Service Representative
Verizon Wireless
Jersey City
09.2019 - 10.2021
Assisted customers with product inquiries and service issues.
Resolved billing concerns using internal support systems.
Guided customers through account management processes online.
Maintenance Crew Member
Jersey national cleaning in
Secaucus
10.2020 - 07.2021
Maintained cleanliness and organization of facilities using appropriate cleaning methods.
Followed safety protocols to ensure a safe working environment for all team members.
Cleaning hospital and small clinics like urgent care.