Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daphne Rodriguez

The Bronx

Summary

Dedicated customer service representative with proven skills in problem-solving, time management, and communication. Committed to resolving customer concerns effectively and enhancing their experience.

Overview

6
6
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Representative

Primerica
The Bronx
07.2022 - Current
  • Resolved billing concerns using internal support systems.
  • Guided customers through account management processes online.
  • Documented customer interactions in CRM software accurately.
  • Assisted customers with product inquiries and service issues.

Customer Service Representative

Verizon Wireless
Jersey City
09.2019 - 10.2021
  • Assisted customers with product inquiries and service issues.
  • Resolved billing concerns using internal support systems.
  • Guided customers through account management processes online.

Maintenance Crew Member

Jersey national cleaning in
Secaucus
10.2020 - 07.2021
  • Maintained cleanliness and organization of facilities using appropriate cleaning methods.
  • Followed safety protocols to ensure a safe working environment for all team members.
  • Cleaning hospital and small clinics like urgent care.

Education

Bronx Works
The Bronx, NY

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Time management
  • Child care

Timeline

Customer Service Representative

Primerica
07.2022 - Current

Maintenance Crew Member

Jersey national cleaning in
10.2020 - 07.2021

Customer Service Representative

Verizon Wireless
09.2019 - 10.2021

Bronx Works
Daphne Rodriguez