Daphne Sklavonitis
Islip
Summary
Self-starting Operations Manager with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement.
Overview
18
18
years of professional experience
Work History
General Manager of Operations
TGI Office Automation
01.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Increased employee retention rate by creating professional development programs.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
General Manager of Operations
CIBT
04.2018 - 01.2024
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Train and guide team members to maintain high productivity and performance metrics.
- Develope systems and procedures to improve operational quality and team efficiency.
- Provide effective conflict resolution to all personnel advising on people issues resulting in increased employee relations.
- Engage and maintain relationships with consulates and off-site clients and account managers therefore raising company revenue.
Operations Manager
Alclear LLC
06.2016 - 04.2018
- Coordinated launch of Clear at LaGuardia and JFK airport, Citi-field and Grand Central Terminal.
- Effectively drove new enrollments through airport sales program by consistent sales coaching, contests and recognition.
- Manage schedules, organized office functions and oversaw daily operations of 65 that expedited staff assimilation by over 20% which surpassed initial expectations.
- Slashed office expenditures by 35k negotiating for cheaper supply contracts implementing inventory control and standardizing ordering procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Operations Manager
Groupon
09.2010 - 06.2016
- Reviewed reports analyzed online banking transactions and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Oversaw quality assurance pertaining to emails, voicemails and live chat. Manager 100 customer calls per day.
- Achieved higher employee retention rates by fostering positive work environments and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Sales Supervisor
Sprint
02.2007 - 09.2010
- Trained team members in successful strategies to meet operational and sales targets by 10%.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Education
Associate Of Applied Science -
SUNY Stony Brook
Stony Brook, NY01.2006
Skills
- Policy and Procedure Implementation
- Project Management
- Staff Training
- Market Growth
- Systems Implementations
- Recruiting and Hiring
- Performance Monitoring and Evaluation
- Process Improvement
- Client Relations
- Productivity Improvement
- Quantifiable Revenue Increases
- Employee Relations
- Staff Development
- Workday, Ultipro, Jira, Expensify, Salesforce, HireRight, Greenhouse, When I work, Bamboo, TimeForce, Rightnow, Gusto, Microsoft Suite, Gmail, Zoom, and teams
Timeline
General Manager of Operations
TGI Office Automation
01.2024 - Current
General Manager of Operations
CIBT
04.2018 - 01.2024
Operations Manager
Alclear LLC
06.2016 - 04.2018
Operations Manager
Groupon
09.2010 - 06.2016
Sales Supervisor
Sprint
02.2007 - 09.2010
Associate Of Applied Science -
SUNY Stony Brook
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