NAIMAH TAYLOR
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Leasing Coordinator
TGI Office Automation
01.2023 - Current
- Assisted in the preparation of leasing documents such as leases, renewal agreements, addendums, and other related paperwork.
- Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
- Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from banks and customers.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
Customer Service Representative
New York City Employees' Retirement System
12.2022 - 12.2023
- Answered inbound calls, chats, and emails to facilitate customer service
- Handle 83 calls daily with an average talk time of three minutes.
- Explained plans and benefits to members and retirees in easy to understand terms in order to educate each on available options.
- Calculated loan payments and pension payments.
Customer Service Representative
Spectrum
07.2019 - 08.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Associate of Arts -
Medgar Evers College of The City University of New York
Brooklyn, NY06.2022
Skills
- Sales Expertise
- Typing Proficiency
- Technical Support
- Microsoft Excel
- CRM Software
Timeline
Leasing Coordinator
TGI Office Automation
01.2023 - Current
Customer Service Representative
New York City Employees' Retirement System
12.2022 - 12.2023
Customer Service Representative
Spectrum
07.2019 - 08.2021
Associate of Arts -
Medgar Evers College of The City University of New York
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