Quentin Stokes
Atlanta,GA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Coordinator
ZRS Management
Atlanta, GA
03.2022 - Current
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitor competitor activity in the local rental market to identify opportunities for growth or improvement in our services offerings.
- Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
- Verified tenant incomes and other information before accepting lease applications.
- Contributed to efficient office operations by organizing files, maintaining an organized workspace, and managing incoming calls/messages from clients or vendors.
Sales Manager
West Shore Home
Raleigh, NC
09.2020 - 06.2021
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Evaluated performance against goals and implemented appropriate development plans.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
LEASING CONSULTANT
American Homes 4 Rent
Raleigh, NC
09.2019 - 03.2020
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Customer Service Manager
American Signature Furniture
Smyrna, GA
05.2018 - 09.2019
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Followed through with client requests to resolve problems.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
BACHELOR’S DEGREE - PROGRESS
ART INSTITUTE OF RALEIGH
07.2013
Skills
- Marketing
- Business processes and procedures
- Customer service expertise
- Complaint resolution
- Property Management
- Sales Support
Certification
QS
QUENTIN STOKES
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5
Timeline
Leasing Coordinator
ZRS Management
03.2022 - Current
Sales Manager
West Shore Home
09.2020 - 06.2021
LEASING CONSULTANT
American Homes 4 Rent
09.2019 - 03.2020
Customer Service Manager
American Signature Furniture
05.2018 - 09.2019
BACHELOR’S DEGREE - PROGRESS
ART INSTITUTE OF RALEIGH