Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Daphne Trigg

Pearl,MS

Summary

General worker with a solid track record of task completion across various settings. Expertise in manual labor and equipment handling, maintaining organization and cleanliness. Strong focus on safety and adaptability, contributing effectively to team dynamics. Prepared to enhance operational efficiency and team performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Records Specialist

Millsaps College
Jackson, MS
07.2023 - Current
  • Oversaw first contact interactions for Records Office via various communication channels.
  • Handled confidential transcripts and verification records with high accuracy.
  • Facilitated hiring, scheduling, and effective training of student workers.
  • Provided backup support for Records team members during busy periods.
  • Retrieved requested documents from records vault and online database efficiently.
  • Ensured compliance by maintaining organized filing systems per organizational standards.
  • Evaluated records system through periodic audits to uncover improvement opportunities.
  • Processed access requests for confidential information from authorized individuals.

Disease Intervention Specialist

Mississippi State Department of Health Covid Call Center
Ridgeland, MS
09.2022 - 05.2023
  • As a public-facing representative, I educated Mississippians on COVID-19 resources available and assisted them in utilizing those same resources, to include scheduling testing and vaccinations, registering for and/or using Mylrmobile account to access immunization records, distributing detailed COVID-19 quarantine and isolation protocols, amongst other COVID-19 related duties.
  • I also offered data entry, data review, and reception support to the Department staff.
  • Conducted contact tracing interviews and provided counseling to individuals diagnosed with a communicable disease.
  • Analyzed case information to determine appropriate interventions based on established guidelines.
  • Provided health education, risk reduction strategies and referrals for medical services.
  • Prepared reports summarizing findings from investigations and surveillance activities.
  • Collected data from various sources such as laboratory results, surveys and patient interviews.
  • Maintained accurate records of all cases reported and investigated.
  • Documented services and collected required data for evaluation.
  • Educated clients on options to assist in making informed decisions.

Office Assistant

Mississippi Department of Rehabilitation Services
Pearl, MS
05.2022 - 09.2022
  • Delivered comprehensive clerical support for nine counselors, improving workflow efficiency.
  • Managed client medical files and ensured adherence to HIPAA regulations.
  • Coordinated appointment scheduling and handled incoming email communications effectively.
  • Initiated modernization of registration paperwork and databases for better organization.
  • Maintained systematic filing of both physical documents and electronic records.
  • Greeted visitors professionally, identifying needs and guiding to relevant personnel.
  • Offered administrative assistance to various departments when required.
  • Executed document management tasks such as copying, scanning, and ordering supplies.

Disease Intervention Specialist

Mississippi State Department of Health Covid Call Center
Ridgeland, MS
09.2020 - 04.2022
  • Conducted COVID-19 investigations by interviewing individuals to gather clinical and epidemiological data.
  • Educated individuals on isolation and quarantine recommendations to mitigate virus spread.
  • Performed data entry tasks as assigned to support investigation efforts.

Education

Bachelor's degree - Sociology

Tougaloo College
Tougaloo, MS
05.1996

Skills

  • Office software proficiency
  • Regulatory compliance (HIPAA, FERPA)
  • Record keeping systems
  • Strong work ethic
  • Data entry expertise
  • Client service excellence
  • Scheduling assistance
  • Analytical problem solving
  • Collaborative teamwork
  • File management systems
  • Administrative skills
  • Training and development

Certification

Child Development Associate, National Credentialing Program in Child Development Associate the Council for Professional Recognition, 06/01/17, 06/30/20

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Records Specialist

Millsaps College
07.2023 - Current

Disease Intervention Specialist

Mississippi State Department of Health Covid Call Center
09.2022 - 05.2023

Office Assistant

Mississippi Department of Rehabilitation Services
05.2022 - 09.2022

Disease Intervention Specialist

Mississippi State Department of Health Covid Call Center
09.2020 - 04.2022

Bachelor's degree - Sociology

Tougaloo College

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