Daphne Weary
Geismar,LA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes management, dispatching, customer/client database management, vendor/installer liaison. Recognized for exemplary customer service and team collaboration.
Overview
33
33
years of professional experience
Work History
Intake Coordinator
East Baton Rouge Council on Aging
Baton Rouge, LA
02.2023 - Current
- Coordinated the intake process for elderly clients, including telephone interviews and provided necessary paperwork to the clients family and/or designated representative.
- Maintained accurate records of client intakes in the SAMS Healthcare electronic database system.
- Performed Case Manager duties: conducted in-home assessments to qualify clients for food deliveries based on their nutritional, physical, and/or mental capacity
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
Mail Carrier
United States Post Office
Gonzales, LA
05.2019 - 07.2022
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Operated a vehicle in accordance with safety regulations.
Assistant Store Manager
Lumber Liquidators
Baton Rouge, LA
01.2017 - 06.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Advanced Technical Support Representative
AT&T
Baton Rouge, LA
04.2015 - 04.2016
- Researched, diagnosed, troubleshot and identified solutions to resolve customer issues.
- Analyzed data trends from previous interactions in order to anticipate future customer questions or concerns.
- Managed a high volume of incoming calls from customers and provided prompt resolutions to their inquiries.
Customer Liaison
PosiGen Solar Solutions
Metairie, LA
02.2013 - 01.2015
- Acted as both internal and external customer liaison, monitoring and supporting corporate activities through appropriate channels and escalating customer issues.
- Initiated direct marketing sales program for one of Louisiana's largest solar panel retailers.
- Engaged prospective customers in bi-weekly product seminars, created sales appointments and executed sales in office and inside consumers residences
Installed Sales Manager
Lowes Home Improvment
Gonzales, LA
10.2004 - 07.2012
- Resolved customer complaints regarding installation issues in a timely manner.
- Ensured compliance with all applicable codes, regulations, laws, and industry best practices related to the installation process.
- Maintained accurate records of all inventory, orders, and installations for future reference.
- Worked with customers to identify needs and suggest appropriate products.
- Scheduled deliveries and installation teams.
Special Services Supervisor
The Home Depot Inc
Chalmette, LA
12.1990 - 10.2004
- Monitored daily operations of the special services department to create a "wow" customer experience
- Researched, identified and responded to customer installation/special order/delivery inquiries expeditiously, providing reactive and proactive customer support.
- Acted as a liaison between customers and vendors by communicating important updates or changes effectively.
- Provided guidance and direction to staff members in the special services department.
Education
High School Diploma -
Alfred Lawless Sr. High School
New Orleans LA05-1985
Skills
- Customer Support
- Sales and Management
- Charting and Clinical Documentation
- Multi-Line Phone Systems
- Conflict Resolution
- Account Management
Affiliations
- Board Member & Secretary: 501c3 Alfred Lawless High School Alumni Association, LLC Since 2016
Timeline
Intake Coordinator
East Baton Rouge Council on Aging
02.2023 - Current
Mail Carrier
United States Post Office
05.2019 - 07.2022
Assistant Store Manager
Lumber Liquidators
01.2017 - 06.2018
Advanced Technical Support Representative
AT&T
04.2015 - 04.2016
Customer Liaison
PosiGen Solar Solutions
02.2013 - 01.2015
Installed Sales Manager
Lowes Home Improvment
10.2004 - 07.2012
Special Services Supervisor
The Home Depot Inc
12.1990 - 10.2004
High School Diploma -
Alfred Lawless Sr. High School
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