James Jackson
Houston,TX
Summary
Flexible and dedicated team member, with strong leadership skills. Excellent addition to a motivated team, bringing a talent for prioritization and time management. Detail-oriented problem-solver ready to take on and excel in any role.
Overview
16
16
years of professional experience
Work History
Intake Coordinator
PaRC Discovery Behavioral Health
Houston, TX
09.2024 - Current
- Coordinated patient intake processes to ensure efficient flow of information and timely service delivery.
- Evaluated client needs through comprehensive assessments to facilitate appropriate treatment referrals.
- Streamlined documentation procedures, enhancing compliance with regulatory standards and improving data accuracy.
- Collaborated with multidisciplinary teams to develop personalized care plans for individuals seeking behavioral health services.
- Trained new staff on intake protocols, fostering consistency in service delivery and enhancing team performance.
Technical Support Specialist
Asurion
Houston, TX
07.2021 - 12.2024
- Managed over 45+ inbound calls in a workday.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software, and network issues.
- Protected customer information to prevent data breaches.
Intake Specialist
Stewart J. Guss, Attorney at Law
Houston, TX
08.2017 - 05.2021
- Answered 30+ inbound calls and provided new clients with the required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Trained and supervised new intake staff to deliver high-quality client care.
- Collected, verified, recorded, and processed client demographics, and referral information.
- Collected all required signatures once it is determined that the client is eligible for representation.
Store Manager
Goodwill Industries
Houston, TX
10.2013 - 05.2018
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Family Dollar
Houston, TX
03.2010 - 10.2013
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Established team priorities, maintained schedules, and monitored performance.
Education
Associate's degree - Psychology
Lone Star College System
Houston, TX12-2020
Skills
- Training & Development
- Technical Support
- Strong Sales Foundation
- Customer support
- Appointment scheduling
- Customer service
- Microsoft office
Timeline
Intake Coordinator
PaRC Discovery Behavioral Health
09.2024 - Current
Technical Support Specialist
Asurion
07.2021 - 12.2024
Intake Specialist
Stewart J. Guss, Attorney at Law
08.2017 - 05.2021
Store Manager
Goodwill Industries
10.2013 - 05.2018
Assistant Manager
Family Dollar
03.2010 - 10.2013
Associate's degree - Psychology
Lone Star College System