REBECCA GACHET
Tacoma,WA
Summary
Accomplished Intake Coordinator with a proven track record at Catholic Community Services, enhancing patient intake processes and elevating customer service standards. Advanced in outreach for resources, with a keen eye for detail, I significantly reduced data entry errors. My strong relationships with referral sources led to a marked increase in service referrals, showcasing my exceptional customer support and compliance regulation skills.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Catholic Community Setvices
Tacoma
11.2021 - Current
- Provided excellent customer service to clients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
Patient Access Representative
Multicare Rheumatology Clinic
Tacoma, WA
02.2020 - 11.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Team Support Specialist
Catholic Community Services
Tacoma, WA
07.2018 - 11.2021
- Participated in cross-functional team-building activities.
- Coordinated with cross-functional teams to facilitate smooth workflow and information sharing among departments.
- Contributed to a reduction in employee turnover by providing ongoing support and guidance for staff members during challenging situations or periods of change.
- Developed and maintained detailed documentation for team processes, contributing to more efficient operations.
- Participated in the recruitment process by conducting interviews alongside managers, helping select top-quality candidates who contributed positively to the overall success of the organization.
- Assisted in budget planning efforts by tracking expenses closely, providing recommendations on cost-saving measures when appropriate.
- Managed scheduling for team meetings and events, promoting optimal attendance and participation.
- Offered assistance in implementing and developing training programs.
Education
High School Diploma -
Bates Technical College
Tacoma, WAAssociates degree in Arts and Sciences -
Tacoma Community College
Tacoma, WA06.2014
Skills
- Microsoft word
- Microsoft 365
- Excel
- Outlook
- Customer Support
- Time Management
- Customer Service
- High attention to detail
- Supervising Volunteers
- Compliance regulation's
Additionalinformation - Professionalskills
- Communications
- Leadership
- Ability to Work Under Pressure
- Great Work Ethic
- Multitasker
- Attention to Detail
- Customer/Client interaction over the phone and face to face
- Adaptability to New Environments
Personal Information
Intake Coordinator/Outreach Services
Timeline
Intake Coordinator
Catholic Community Setvices
11.2021 - Current
Patient Access Representative
Multicare Rheumatology Clinic
02.2020 - 11.2021
Team Support Specialist
Catholic Community Services
07.2018 - 11.2021
High School Diploma -
Bates Technical College
Associates degree in Arts and Sciences -
Tacoma Community College