Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daphnee Jean-Pierre

Brooklyn,NY

Summary

To be an active employee who continues to contribute to the mission, vision, and growth of NYC. To advance to more challenging positions that value honesty, good relationship and performance.

Overview

23
23
years of professional experience

Work History

Principal Administrative Assistant PAA2

Department of Finance
05.2024 - Current
  • Coordinated office operations and maintained efficient workflow for administrative tasks.
  • Developed and implemented filing systems to enhance document retrieval efficiency.
  • Managed scheduling for meetings, ensuring seamless communication among stakeholders.
  • Streamlined processes for data entry, improving accuracy and reducing turnaround time.
  • Reviewing and processing refund requests: Examining requests for property tax refunds and credits, potentially using online systems or paper forms.
  • Verifying accuracy of claims: Ensuring that claimed tax credits and deductions are lawful and valid.
  • Overpayments: When duplicate payments are made, or a charge is canceled after payment.
  • Reduced assessed value: If a property's assessed value is reduced after the initial tax bill was sent, resulting in a credit.
  • Communicating with taxpayers: Addressing questions, resolving problems with returns, and providing information regarding refunds.
  • Updating and maintaining records: Keeping accurate records of each case, including contacts, telephone numbers, and actions taken.

Principal Administrative Assistant

HRA/Career Services
04.2023 - 05.2024
  • Liaison and coordinate between agency and schools, programs to maintain contract
  • Updating programs and licensing information renewal for the schools and agency
  • Maintain record of attendance and participation
  • Revised staff records of tasks
  • Delegate daily task to staff members
  • Entering and submitting time and leave and weekly timesheet to city time
  • Approving time off and vacation schedule
  • Hold weekly meetings with staff for weekly agendas
  • Coordinated scheduling and logistics for executive meetings, ensuring timely communication with all staff members
  • Managed documentation processes, maintaining organized records to support compliance and reporting requirements.
  • Developed resource materials for career services programs, improving accessibility for clients seeking employment assistance.
  • Facilitated communication between departments to ensure alignment on strategic objectives and service delivery goals.
  • Reduced document processing time by efficiently managing electronic filing systems and database records.
  • Exemplified strong multitasking abilities by balancing multiple competing priorities simultaneously while maintaining a high degree of accuracy and professionalism.

Eligibility Specialist

HRA/DEPARTMENT OF SOCIAL SERVICES
07.2012 - 06.2021
  • Assisting clients with the completion of the application process for governmental programs.
  • Conduct intake interviews and screen for potential eligibility.
  • Contact applicant or their representative ASAP to complete application and acquire all necessary documents.
  • Enter and maintain documentations in data base system in a timely manner.
  • Advise applicant of all additional required documentations and time frame for compliance
  • As per established protocols, follow up in a timely manner with applicants of all approvals and denials.
  • Review eligibility issues and error corrections.
  • Assisting clients with referrals to community based agencies for further assistance.
  • Led initiatives to streamline eligibility determination processes and improve client service delivery.
  • Analyzed complex cases to ensure accurate benefit allocation and prevent fraud.
  • Coordinated cross-departmental efforts to address client needs and resolve issues.
  • Optimized workflows for processing applications, reducing turnaround times.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Interviewed applicants and explained scope of different available benefits.

Customer Service Rep

NEW YORK COMMUNITY BANK CORP
10.2006 - 07.2012
  • Open all types of accounts such as checking, Savings, Retirement in a timely and accurate manner.
  • Proficiencies in entering information in database system, securing clients personal information.
  • Provide telephone and face to face customer service and support and process transactions.
  • Well organized with the ability to multitask and prioritize workload.
  • Excellent communication skills with customers and team members by actively listening and empathizing.
  • Consistently think outside the box and find ways to solve customer's inquiries and problems.
  • Balance ATM's and vault cash daily.
  • Process end of day procedures and balance branch.
  • Complete all end of day paperwork.
  • Follow all banking rules and regulations according to policies and procedures.
  • Ensure customers needs have been met, follow ups, act as a liaison to further banking needs.
  • Managed account transactions accurately, ensuring compliance with banking protocols.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Provided product information and support, facilitating informed decision-making for clients.
  • Collaborated with team members to streamline processes, improving service delivery times.
  • Conducted training sessions for new staff, promoting knowledge sharing and best practices.
  • Implemented feedback mechanisms to identify service gaps and enhance customer experience.
  • Developed relationships with clients through proactive communication and personalized service approaches.

Bank Teller

CHASE MANHATTAN BANK
10.2002 - 09.2006
  • Scheduling clients for cross reference products.
  • Processing client's transactions deposits, card payments, withdrawals, loans.
  • Cash vault control at end of day.
  • Replenishing ATM throughout the day and balance.
  • Provide face to face and telephone service to customers answering questions and solving issues.
  • Ensure customer's needs have been met and satisfied.
  • Maintaining charts and records with personal information.
  • Keeping a clean well organized work space.

Education

AAS - HUMAN SERVICES

KINGSBOROUGH COLLEGE
01.2001

Skills

  • MANAGEMENT
  • Proficient in Microsoft Office
  • Outlook
  • Ability to type 50 WPM
  • Word
  • Excel
  • Supervisor
  • Proficient in Proofreading
  • Data Entry
  • COMMUNICATION
  • Bi-Lingual English /French
  • Creole Fluent
  • Bilingual
  • Organizational skills
  • Phone etiquette
  • Guest services
  • Computer skills
  • Communication skills
  • Cash handling
  • Customer service
  • Cash register
  • Hospitality
  • Sales
  • Stocking
  • Effective problem solving
  • High-level multitasking
  • Document preparation efficiency
  • Staff supervision experience
  • Multitasking and time management
  • Fast learner

Timeline

Principal Administrative Assistant PAA2

Department of Finance
05.2024 - Current

Principal Administrative Assistant

HRA/Career Services
04.2023 - 05.2024

Eligibility Specialist

HRA/DEPARTMENT OF SOCIAL SERVICES
07.2012 - 06.2021

Customer Service Rep

NEW YORK COMMUNITY BANK CORP
10.2006 - 07.2012

Bank Teller

CHASE MANHATTAN BANK
10.2002 - 09.2006

AAS - HUMAN SERVICES

KINGSBOROUGH COLLEGE

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