Daphnee Sima
Greenwood,USA
Summary
Self-directed, customer service oriented professional able to perform a variety of general accounting support tasks while maintaining an understanding of applicable regulatory compliance standards. High Academic Honors Recognition / Dean’s List / Honor Roll. Trilingual – Fluent in English, French and Creole. Critical thinking skills necessary to interpret and apply information and resolve problems. Make decisions based on facts and experience and implement course of action. Customer service skills necessary to communicate effectively with patients and healthcare providers. Strong time management skills with ability to establish priorities to meet timelines. Accounting Software – QuickBooks. Communication Platforms – Zoom, Skype, Google Meet, and MS Teams. Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint | Type 35 WPM.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Private Duty Care
Lantana, FL
11.2011 - 08.2024
- Assisted with activities of daily living – mobility, personal hygiene, and feeding.
- Documented services provided, patient condition, and changes in patient behavior.
- Kept household clean and organized, ran errands, and prepared and served meals.
- Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
- Respected and safeguarded patient’s privacy.
Cafeteria Worker
Compass Group / FAU
Boca Raton, FL
08.2021 - 08.2022
- Performed skilled tasks necessary for the preparation and serving of meals.
- Met standards of local, state, and federal health and safety regulations.
- Established priority order of tasks necessary to complete an assignment.
Customer Service Representative
Unigestion Holding S.A. / Digicel
Port-au-Prince, Haiti
06.2012 - 05.2019
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Entered customer account data and communicated in a clear and concise manner.
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
Education
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy
Associate of Science Degree - Healthcare Accounting
Ultimate Medical Academy
01.2024
Skills
- Accounts Receivable (A/R)
- Accounts Payable (A/P)
- Payment Posting
- Claims Processing
- Revenue Cycle
- Data Entry
- Medical Billing
- Reimbursement Cycle
- Bookkeeping
- Invoicing
- Reconciliation
- Payroll Accounting
- Payroll Taxes
- Balance Sheets
- Medical Records Management
- Financial Statements / Reporting
- Financial Auditing
- General Ledger
- Medical Terminology
- EOBs (Explanation of Benefits)
- Government / Third Party Payers
- Medicare / Medicaid
- Introduction to ICD-10
- CPT
- HCPCS
- HIPAA Compliance
- Interpersonal Communications
Timeline
Cafeteria Worker
Compass Group / FAU
08.2021 - 08.2022
Customer Service Representative
Unigestion Holding S.A. / Digicel
06.2012 - 05.2019
Home Health Aide
Private Duty Care
11.2011 - 08.2024
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy
Associate of Science Degree - Healthcare Accounting
Ultimate Medical Academy