Alicia Register
Crawfordville,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Home Health Aide
Dot's Helping Hands
Marianna, FL
06.2020 - 07.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Provided compassionate support to clients with physical and emotional needs.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered prescribed medications under supervision of registered nurses.
Front Desk Associate
Microtel Inn & Suites
Marianna, FL
08.2012 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw fast-paced front desk operations at busy lodging facility with as many as 80 nightly guests.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Used Synxis to process reservations, check-ins and check-outs.
- Provided services efficiently and with high level of accuracy.
- Performed basic daily bookkeeping tasks.
Night Auditor
Hampton Inn & Suites
Marianna, FL
06.2010 - 08.2012
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Full-Charge Bookkeeper
Ridge Heating & Air Conditioning Inc.
Panama City, FL
04.2007 - 06.2010
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Minimized financial risks, liabilities and worker's compensation claims by coordinating corrective actions.
- Completed weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Completed and mailed bills, contracts, policies, invoices and checks.
Administrative Assistant
Bay Medical Center, Radiology Dept.
Panama City, FL
01.2004 - 03.2007
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Input data into computer programs and filing systems.
- Received and routed medical records.
Administrative Secretary
American Association Of State Troopers
Tallahassee, FL
11.2002 - 01.2004
Education
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Lively Technical Center
Tallahassee, FLSkills
- Office management
- Administrative support
- Hospitality service expertise
- Corporate branding
- Accounts payable / accounts receivable
- Employee timesheet processing
- Data entry
- Auditing
- Accurate and detailed
- Problem-solving skills
Timeline
Home Health Aide
Dot's Helping Hands
06.2020 - 07.2023
Front Desk Associate
Microtel Inn & Suites
08.2012 - 04.2020
Night Auditor
Hampton Inn & Suites
06.2010 - 08.2012
Full-Charge Bookkeeper
Ridge Heating & Air Conditioning Inc.
04.2007 - 06.2010
Administrative Assistant
Bay Medical Center, Radiology Dept.
01.2004 - 03.2007
Administrative Secretary
American Association Of State Troopers
11.2002 - 01.2004
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Lively Technical Center