Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daphney Francisco

Bryan,TX

Summary

Driven team leader with expertise in customer service and promotional planning, skilled in resolving issues and enhancing customer experiences. Proven ability to manage operations and collaborate effectively, complemented by bilingual communication skills. Eager to leverage these strengths in a role dedicated to protect and/or serve the community.

Overview

8
8
years of professional experience

Work History

Sales Associate

Dillard's
College Station, TX
03.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Shift Coordinator

Burger King
College Station, Texas
06.2020 - 02.2024
  • Supervised the day-to-day operations of the shift team, delegating tasks as needed.
  • Ensured adherence to safety regulations
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Assisted in hiring and training new staff members.

Cleaner

Dust-End Janitorial
Bryan, TX
07.2018 - 01.2024
  • Cleaned houses, daycare's, auto dealerships, apartments, schools, and plant laboratories when requested.
  • Adhered to daily cleaning schedules and updated them based on demand.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.

Education

Bachelor of Arts - Criminal Justice

Sam Houston State University
Huntsville, TX
05-2024

Associate of Arts -

Blinn College
Bryan, TX
12-2022

High School Diploma -

Bryan Collegiate High School
Bryan
06-2020

Skills

  • Team leadership
  • Customer service
  • Promotional planning
  • Communication skills
  • Problem solving
  • Multitasking
  • Critical thinking
  • Bilingual communication

Languages

  • Spanish
  • English

Timeline

Sales Associate

Dillard's
03.2024 - Current

Shift Coordinator

Burger King
06.2020 - 02.2024

Cleaner

Dust-End Janitorial
07.2018 - 01.2024

Bachelor of Arts - Criminal Justice

Sam Houston State University

Associate of Arts -

Blinn College

High School Diploma -

Bryan Collegiate High School
Daphney Francisco