Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Daquan Shannon

Staten Island,New York

Summary

Over 8 yrs FOH experience

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18
years of professional experience

Work History

Carmines Nyc

Server
12.2019 - Current

Job overview

  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by 50% upselling higher-end products to customers.

Applebee's

Server/Supervisor of Operations
09.2012 - 01.2018

Job overview

  • Delivered exceptional service by greeting and serving customers in timely, friendly manner
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
  • Can serve more then 5 tables
  • Bar-back, Busser, Food Runner, Host, Server

Dinosaur BBQ

08.2005 - 06.2008

Job overview

  • Greeted guests and communicated about wait time
  • Assisted servers and dining room hosts and quickly responded to guests' needs
  • Maximized table turns and rotated seating for maximum guest satisfaction
  • Effectively used items in stock to decrease waste and profit loss
  • Managed closing duties, including restocking items
  • 100% Hard worker

Education

John V Lindsay
Manhattan, NY

High School Diploma
06.2006

Skills

  • Reliable, Punctual and committed to customer
  • Works well under pressure
  • Trained in liquor, wine and food service
  • High-volume dining
  • Upbeat, outgoing and positive
  • Food safety understanding
  • Effective team player
  • Ability to handle/resolve problems
  • Proven success in up-selling
  • Food Sales and Promotion
  • High-Volume Dining

Timeline

Server

Carmines Nyc
12.2019 - Current

Server/Supervisor of Operations

Applebee's
09.2012 - 01.2018

Dinosaur BBQ
08.2005 - 06.2008

John V Lindsay

High School Diploma

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Daquan Shannon