IT Trainee
Texas Southern University
Houston, Texas
01.2023 - 05.2025
- Created training materials and resources to support IT staff learning.
- Summarized results from each training session in detailed reports.
- Collected feedback from trainees on course content and trainer teaching methods.
- Researched current industry trends related to IT technology and applications.
- Resolved login issues, password resets, and account access for users.
- Supported department staff in setting up printers, email, and classroom technology.
- Provided access to appropriate hardware and software tools for training program participants.