Summary
Overview
Work History
Education
Skills
Timeline
Generic

Da'Quan Wright

Houston,TX

Summary

Detail-oriented IT trainee providing support for login issues, password resets, printer setup, and classroom technology. Performs incident response, hardware support, and network troubleshooting with clear documentation. Delivers reliable, user-focused technical assistance.

Overview

7
7
years of professional experience

Work History

IT Trainee

Texas Southern University
Houston, Texas
01.2023 - 05.2025
  • Created training materials and resources to support IT staff learning.
  • Summarized results from each training session in detailed reports.
  • Collected feedback from trainees on course content and trainer teaching methods.
  • Researched current industry trends related to IT technology and applications.
  • Resolved login issues, password resets, and account access for users.
  • Supported department staff in setting up printers, email, and classroom technology.
  • Provided access to appropriate hardware and software tools for training program participants.

IT Technical Support Specialist

Mike Holland
Portsmouth, VA
09.2018 - 05.2019
  • Supported users with password resets and account access troubleshooting.
  • Resolved networking issues, enhancing connectivity for LAN and WAN and improving overall user experience.
  • Diagnosed hardware and software issues on laptops, desktops, and printers to restore functionality.
  • Performed maintenance and upgrades on computer systems to ensure optimal performance.
  • Installed software updates, device drivers, and approved applications on company equipment.
  • Handled help desk tickets and routed unresolved issues to support teams.

Education

Some College (No Degree) - Cybersecurity

Texas Southern University
Houston, TX
09-2026

Skills

  • User support
  • Account administration
  • System maintenance
  • System maintenance
  • Network security
  • Security awareness
  • Analytical thinking
  • Network security

Timeline

IT Trainee

Texas Southern University
01.2023 - 05.2025

IT Technical Support Specialist

Mike Holland
09.2018 - 05.2019

Some College (No Degree) - Cybersecurity

Texas Southern University
Da'Quan Wright