Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daquana Birth

Tarboro,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walgreens
01.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Representative

AT&T Wireless
08.2022 - 12.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Sales Representative

Macys Fullfillment Center
06.2021 - 12.2021
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

GED -

Edgecombe Community College
Tarboro, NC
05.2025

High School Diploma -

Tarboro High School
Tarboro, NC
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Order Processing

Timeline

Customer Service Representative

Walgreens
01.2023 - 05.2023

Sales Representative

AT&T Wireless
08.2022 - 12.2022

Sales Representative

Macys Fullfillment Center
06.2021 - 12.2021

GED -

Edgecombe Community College

High School Diploma -

Tarboro High School
Daquana Birth