Dara Nelson
Carrollton
Summary
Dedicated Bus Monitor experienced in ensuring student safety and enhancing communication on bus routes. Improved operational efficiency and student satisfaction through effective conflict resolution and route optimization strategies. Committed to delivering exceptional service and fostering a secure environment, while maintaining a clean and organized workspace.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Remote parking Supervisor
ABM Industries
Grapevine
05.2026 - Current
- Supervised daily parking operations, ensuring staff performance met service standards.
- Managed customer inquiries and resolved parking issues promptly.
- Coordinated training sessions for new parking attendants.
- Trained new staff on proper use of equipment and customer service techniques.
- Provided guidance to employees when dealing with difficult customers.
- Implemented safety protocols for operational efficiency.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Motivated team to achieve performance targets through fast, accurate service in handling materials.
- Collaborated with management to enhance customer service initiatives.
- Utilized machines and equipment to facilitate efficient workflow. to complete work assignments or to assist workers.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Conducted routine inspections of fueling equipment to ensure operational efficiency.
- Collaborated with team members to troubleshoot fueling issues swiftly.
- Trained new technicians on fuel handling procedures and safety measures.
- Documented fuel transactions accurately for inventory management purposes.
Remote parking shuttles
Abba Staffing & Consulting
Grapevine
01.2026 - 05.2026
- Transported clients efficiently between locations using company vehicles.
- Assisted clients with luggage and special needs during transportation.
- Maintained vehicle cleanliness and ensured proper functioning for safety compliance.
Bus Monitor/Bus Driver
CFBISD
Carrollton
11.2019 - 12.2026
- Ensured student safety on bus routes, fostering punctuality and effective communication with drivers.
- Assist in emergency situations, contributing to a secure environment for over 100 students daily.
- Monitor student behavior, implementing strategies that reduce incidents and improve compliance.
- Monitored student behavior, implementing strategies that reduced incidents and enhanced compliance.
- Communicate effectively with school staff and parents, resolving conflicts and concerns promptly.
Ophthalmic Assistant
North Dallas Eye
Dallas
09.2019 - 11.2019
- Assisted in patient eye exams, contributing to enhanced clinic efficiency and increased patient satisfaction.
- Assisted in patient eye exams, enhancing clinic efficiency and patient satisfaction.
- Supported ophthalmologists during procedures, streamlining workflow and elevating patient care quality.
- Educated patients on post-exam care, promoting better health outcomes and adherence to treatment plans.
Administrative Assistant
Home Instead Senior Care
Coppell
03.2019 - 08.2019
- Coordinated scheduling and communication, improving team efficiency and collaboration.
- Streamlined filing systems, improving document retrieval speed by 40%.
- Facilitated senior staff operations by providing essential support, contributing to seamless daily operations.
- Addressed administrative issues to ensure continuous service delivery.
Administrative Assistant
DaVita Dialysis
Dallas
04.2018 - 12.2018
- Build and maintain patient and teammate charts/files
- Ordered supplies, restocked inventory, and maintained organized shelves
- Fulfilled tasks per administrator's requests promptly and efficiently
- Prepared daily labor tracking reports for facility administrator
- Monitored guest and permanent patient records for accuracy
- Completed tasks per administrator requests in a timely manner
Administrative Assistant
Heart to Heart Hospice
Carrollton
01.2016 - 03.2018
- Managed guest interactions and call routing, improving communication flow and responsiveness.
- Conducted monthly OIG screenings to ensure compliance with HR regulations.
- Entered data for death charts and processed mailings, ensuring accurate record-keeping.
- Maintained patient and volunteer tracking systems to enhance resource utilization.
Internship
Heart to Heart Hospice
Carrollton
11.2015 - 01.2016
- Organized and distributed incoming and outgoing mail for administrative departments, ensuring timely communication
- Managed and processed sensitive paperwork related to patient bereavement, maintaining confidentiality and accuracy
- Maintained filing systems and ensured confidentiality of patient records and family communications
- Supported administrative staff with general office tasks, streamlining operations during high-volume periods
- Assisted with organizing and distributing incoming and outgoing mail for administrative departments
Certified Nurse’s Aide
Home Instead Senior Care
Addison
09.2013 - 07.2015
- Assisted patients with daily activities, enhancing comfort and overall quality of care.
- Assisted patients with daily activities, improving comfort and care quality.
- Collaborated with healthcare teams to enhance patient recovery outcomes.
- Documented patient information accurately, supporting tailored treatment plans.
Certified Nurse’s Aide
Cornerstone/Bunchwood View
Texarkana
02.2011 - 06.2012
- Assisted patients with daily activities, promoting comfort and independence.
- Collaborated with healthcare teams to improve patient care quality.
- Maintained accurate patient records, supporting efficient healthcare delivery.
- Maintained accurate patient records, facilitating timely healthcare decisions.
Certified Nurse’s Aide
Sandra Locke
Fouke
05.2009 - 02.2011
- Assisted patients with daily activities, enhancing comfort and overall care.
- Assisted patients with daily activities, improving their comfort and care.
- Collaborated with healthcare team to optimize patient treatment plans.
- Documented patient information accurately, supporting medical decisions.
- Maintained clean, safe environment, minimizing infection risks.
CNA/EKG Tech
Christus St. Michael’s
Texarkana
05.2005 - 05.2009
- Monitored vital signs and EKGs to ensure patient safety and accurate data collection.
- Assisted in patient care, contributing to enhanced patient satisfaction and quality of care.
- Collaborated with medical teams to streamline workflow and minimize patient wait times.
Education
Bachelors of Science - Healthcare Administration
University of Phoenix
OnlineAssociates of Arts - Healthcare Administration
University of Phoenix
OnlineHigh School Diploma -
Arkansas High
TexarkanaSkills
- Route optimization
- Safety management
- Log sheet documentation
- Vehicle safety
- Accurate record keeping
- Excel
- Customer service
- Client relations
- Client service
- Guest relations
- Customer satisfaction
- Analytical thinking
- Problem-solving
- Critical thinking
- Decision-making
- Time management
- Multitasking
- Adaptability
- Team collaboration
- Team player attitude
- Collaborative skills
- Effective communication
- Verbal communication
- Verbal skills
- Conflict resolution
- Patience and tolerance
- Proactive attitude
- Continuous improvement
- Loading procedures
- Safety procedures
- Wheelchair assistance
- Continuous improvement
- Loading procedures
- Problem-solving
- Decision-making
Certification
Certified Nurses Aid, 8237470
Languages
English, Native
Academic Organizations
English, Native
Hobbies and Interests
English, Native
Timeline
Remote parking Supervisor
ABM Industries
05.2026 - Current
Remote parking shuttles
Abba Staffing & Consulting
01.2026 - 05.2026
Bus Monitor/Bus Driver
CFBISD
11.2019 - 12.2026
Ophthalmic Assistant
North Dallas Eye
09.2019 - 11.2019
Administrative Assistant
Home Instead Senior Care
03.2019 - 08.2019
Administrative Assistant
DaVita Dialysis
04.2018 - 12.2018
Administrative Assistant
Heart to Heart Hospice
01.2016 - 03.2018
Internship
Heart to Heart Hospice
11.2015 - 01.2016
Certified Nurse’s Aide
Home Instead Senior Care
09.2013 - 07.2015
Certified Nurse’s Aide
Cornerstone/Bunchwood View
02.2011 - 06.2012
Certified Nurse’s Aide
Sandra Locke
05.2009 - 02.2011
CNA/EKG Tech
Christus St. Michael’s
05.2005 - 05.2009
Bachelors of Science - Healthcare Administration
University of Phoenix
Associates of Arts - Healthcare Administration
University of Phoenix
High School Diploma -
Arkansas High