Summary
Overview
Work History
Education
Skills
Timeline
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Dara Stein

Folsom,LA

Summary

Highly motivated individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

6
6
years of professional experience

Work History

Veterinary Technician

Folsom Animal Hospital
Folsom, LA
07.2020 - Current
  • Supervised vet techs and scheduled appointments.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Provided community outreach on animal behavior through information materials and participation in special events.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Prepared and labeled medications and instructed client on administration.
  • Prepared and reviewed records and consent forms.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.

Environmental Services Technician

St Tammany Parish Hospital
Covington, LA
07.2019 - 11.2020
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Trained new staff members on environmental service policies and procedures.
  • Participated in monthly meetings with Environmental Services team members.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.

Cashier Supervisor

Market Max
Franklinton, LA
01.2019 - 06.2020
  • Trained .employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided feedback on employee performance during weekly team meetings.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Resolved customer problems by investigating issues and answering questions.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Greeted customers and responded to requests for information.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Processed refunds and exchanges promptly according to established policies.
  • Counted and balanced registers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Investigated discrepancies between physical inventory counts versus computer records.
  • Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Built and maintained working relationships with peers and upper management.

Education

Medical Billing & Coding Specialist - Health Care Administration

MedCerts
Online
11-2023

High School Diploma -

Covington High School
Covington, LA
05-2004

Skills

  • Microsoft Skills
  • Data entry
  • Customer service
  • Attention to detail
  • Problem solving
  • Time management
  • Work prioritization
  • Reliable and punctual
  • Friendly and outgoing
  • Teamwork
  • Financial services
  • Willingness to learn

Timeline

Veterinary Technician

Folsom Animal Hospital
07.2020 - Current

Environmental Services Technician

St Tammany Parish Hospital
07.2019 - 11.2020

Cashier Supervisor

Market Max
01.2019 - 06.2020

Medical Billing & Coding Specialist - Health Care Administration

MedCerts

High School Diploma -

Covington High School

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