Dara Sultze
Janesville,WI
Summary
Dynamic retail leader with over 20 years of experience in store management and staff supervision. Expertise in training, coaching, and relationship building, leading to improved customer satisfaction and operational efficiency.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
TJMaxx
Janesville, WI
05.2006 - Current
- Assisted in training new staff on store policies and procedures.
- Managed inventory control to ensure product availability and organization.
- Coordinated visual merchandising to enhance store presentation and appeal.
- Oversaw cash handling processes for accuracy and compliance with policies.
- Developed and executed loss prevention strategies to reduce theft and minimize shrinkage.
- Streamlined communication between management and sales associates to enhance operational efficiency.
- Oversaw daily store activities to foster a welcoming shopping environment.
- Resolved customer inquiries and concerns to ensure satisfaction and loyalty.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
Store Manager
Steve and Barrys University Sportwear
Madison , WI
11.2004 - 02.2006
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to improve customer service and sales techniques.
- Developed visual merchandising strategies that increased product visibility and appeal.
- Oversaw inventory management and stock replenishment to ensure product availability and reduce stockouts.
- Conducted regular staff meetings to communicate goals and expectations.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
Store Manager
Deb Shops
Janesville & Madison, WI
05.2003 - 10.2004
- Oversaw daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Trained and supervised staff on customer service and sales techniques, enhancing team effectiveness and customer satisfaction.
- Developed visual merchandising strategies to enhance product displays.
- Conducted regular staff meetings to communicate goals and expectations.
- Monitored sales performance, implementing adjustments to strategies based on analysis for improved outcomes.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
Zainy Brainy Toys
Madison, Wisconsin
11.1999 - 04.2003
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff on customer service and sales techniques to improve customer satisfaction.
- Developed visual merchandising strategies to increase product visibility and attract customer interest.
- Conducted regular staff meetings to communicate goals and expectations.
- Recruited, trained and supervised new employees.
- Managed daily store operations, including opening and closing procedures and cash handling, to ensure smooth operational flow.
- Updated and maintained store signage and displays.
Store Manager
Goodwill Industries of Southeastern Wisconsin Inc.
Janesville, WI
05.1993 - 11.1999
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff in customer service and sales techniques to improve customer satisfaction.
- Developed visual merchandising strategies to attract customers and increase product visibility.
- Oversaw inventory management and stock replenishment processes.
- Conducted regular staff meetings to communicate goals and expectations.
- Monitored sales performance and adjusted strategies to meet sales targets.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
Associate Degree - Management
MRI Institute Of Management
Milwaukee, WI05-1998
Associate Degree - Cosmetology
Janesville Beauty College
Janesville, WI01-1985
High School Diploma -
Whitewater High School
Whitewater, WI01-1984
Skills
- Store operations and organization
- Store procedures
- Budgeting and cost control
- Staff supervision and coaching
- Hiring strategies
- Customer service and engagement
- Relationship management
- Verbal and written communication
Timeline
Assistant Store Manager
TJMaxx
05.2006 - Current
Store Manager
Steve and Barrys University Sportwear
11.2004 - 02.2006
Store Manager
Deb Shops
05.2003 - 10.2004
Store Manager
Zainy Brainy Toys
11.1999 - 04.2003
Store Manager
Goodwill Industries of Southeastern Wisconsin Inc.
05.1993 - 11.1999
Associate Degree - Management
MRI Institute Of Management
Associate Degree - Cosmetology
Janesville Beauty College
High School Diploma -
Whitewater High School