Dara Yeatman
Slidell
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Skilled in store operations and team management with extensive experience in optimizing efficiency and enhancing customer service. Strong leadership in task delegation and employee training, with a focus on inventory monitoring and loss prevention strategies. Seeking to leverage expertise in a new role to drive operational success and team growth.
Overview
27
27
years of professional experience
Work History
Sales Associate
Dillards Department Store
Slidell, LA
10.2025 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Assisted in visual merchandising to create appealing product displays that attracted customers.
- Maintained accurate inventory levels through regular stock checks and management of merchandise flow.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
KEYHOLDER MANAGER
Dicks Sporting Goods
Slidell, LA
02.2014 - 09.2025
- Assisted in managing daily operations to support team efficiency and customer satisfaction.
- Communicated shift schedules and coordinated tasks to optimize workload distribution among staff.
- Supported inventory management by organizing stock and maintaining accurate records of merchandise.
- Engaged with customers to address inquiries and provide information on products and services.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Monitored sales trends to identify opportunities for enhancing product offerings and promotions.
- Contributed to team meetings by sharing insights on workflow improvements and customer feedback.
- Collaborated with management to uphold safety standards and maintain a clean working environment.
- Monitored cash handling processes to prevent discrepancies or loss of funds.
- Established daily operations procedures to ensure efficient store operation.
- Resolved customer issues in a timely manner while adhering to company policies and procedures.
- Conducted regular audits of store supplies and merchandise to identify areas where improvements could be made.
- Developed and maintained effective customer service standards, providing guidance to staff members on how to exceed expectations.
- Executed opening, closing and register functions to meet business requirements.
ASSISTANT MANAGER
Walmart
Slidell, LA
05.1999 - 12.2013
- Coordinated daily operations to optimize efficiency and enhance team performance across various departments.
- Developed and implemented training programs to elevate staff capabilities and improve service quality.
- Streamlined communication processes to facilitate collaboration and maintain alignment on project objectives.
- Analyzed operational workflows to identify areas for improvement, enhancing overall productivity levels.
- Managed inventory control procedures, ensuring accurate stock levels and timely replenishment of supplies.
- Facilitated conflict resolution among team members to foster a positive work environment and boost morale.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Monitored sales performance to identify potential areas for improvement.
- Handled employee discipline and termination according to company policies.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
Education
High school -
St. Cloud
Florida06-1995
Skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Team management
- Employee scheduling
- Customer service management
- Team training and development
- Inventory monitoring
- Daily reporting
- Store operations
- Task delegation
- Strong leadership
- Cash handling
- Training and mentoring
- Alarm systems
- Loss prevention strategies
- Sales proficiency
- Outgoing personality
Timeline
Sales Associate
Dillards Department Store
10.2025 - Current
KEYHOLDER MANAGER
Dicks Sporting Goods
02.2014 - 09.2025
ASSISTANT MANAGER
Walmart
05.1999 - 12.2013
High school -
St. Cloud