Daraya Gray
Suitland,Md
Summary
Criminal justice professional with robust background in managing criminal records and ensuring compliance with legal requirements. Known for reliability and flexibility in adapting to changing needs while maintaining high standards of accuracy. Proficient in data management and record-keeping, contributing to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Records clerk
Anne arundel County Detention Center
01.2024 - Current
- Verifying court documents, preparing files for archiving or exchange, maintaining a records inventory process or file management system, and destroying records under certain circumstances
- Answering phone calls, scheduling court appearances
- Scheduling facility transfers of inmates
- Processing pick up request
- Facing court documents
- Maintaining a hard copy and computer copy of every inmate
- Calculating inmate sentencing and release dates
- Applying credits where they are needed and also removing credits if needed
Officer
Allied Universal Security
04.2022 - 01.2024
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
Alorica Call Center
01.2022 - 01.2024
- Conduct periodic internal audits on apple credit cards and policies
- Processing orders and payments
- Handling and resolving escalated customers complaints in a timely matter
- Following up on customer calls and making sure issue were resolved properly
- Work collaboratively with senior analysts to develop objectives to achieve priorities within my section group
- Upselling and cross-selling
- Conducting market research
- Managing and updating customer databases
Cashier
CVS pharmacy
10.2020 - 01.2021
- Proactively offers seasonal menu items increasing sales by 20%
- Consistently offer carepass program to every customer allowing them to save on purchases resulting in returning as well as monthly Benefit for cvs
- Demonstrates the ability to work in fast-paced environments, serving up to 160 guests per shift, resulting in increased sales
Human Resources Intern
Capital One
08.2020 - 01.2021
- Continuously exceeds training goals by studying 10 educational pathways daily, advancing knowledge in transferable skills; utilize these insights to improve communication and personal brand
- Frequently demonstrates core job skills by supporting weekly surveys leveraging the preferred platform to large audiences, resulting in proactively improving 75+ associates work-life balance
- Support the launch of a new innovation platform by monitoring, planning, and communicating frequently with a cross-functional team of stakeholders and partners
Education
Criminal Justice Degree - Criminal Justice
Benedict College
Columbia, SC12.2024
Highschool diploma -
Dr. Henry A Wisr Jr. Highschool
05.2020
Skills
- Google Suites
- Microsoft Office Suite 2016
- Microsoft Windows Operating Systems
- Sales and Customer Service
- Electronic archiving
- Filing systems expertise
- Document analysis
- Indexing documents
- Appointment scheduling
- Filing system organization
- Records management
- File retrieval
- Data entry
- Information retrieval
- Phone answering
- Computer operations
- Financial records
Certification
- MOS Excel
- MOS PowerPoint
- MOS Word
- Professional Scrum Master 1
Timeline
Records clerk
Anne arundel County Detention Center
01.2024 - Current
Officer
Allied Universal Security
04.2022 - 01.2024
Alorica Call Center
01.2022 - 01.2024
Cashier
CVS pharmacy
10.2020 - 01.2021
Human Resources Intern
Capital One
08.2020 - 01.2021
Highschool diploma -
Dr. Henry A Wisr Jr. Highschool
- MOS Excel
- MOS PowerPoint
- MOS Word
- Professional Scrum Master 1
Criminal Justice Degree - Criminal Justice
Benedict College
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