Darbi Patrick
Norman,OH
Summary
Professional advocate dedicated to delivering client-focused solutions. Extensive background in managing client issues and driving high satisfaction rates. Known for effective team collaboration and flexibility in dynamic environments. Proficient in conflict resolution and empathetic communication.
Overview
5
5
years of professional experience
Work History
Client Advocate Lead
Ball Morse Lowe
Oklahoma City
12.2025 - Current
- Advocated for client needs, ensuring timely and effective resolution of inquiries.
- Collaborated with cross-functional teams to enhance client service processes.
- Developed training materials to educate staff on client advocacy best practices.
- Analyzed client feedback to identify trends and recommend service improvements.
- Managed scheduling and calendar coordination for attorneys, optimizing time management and client appointments.
Sales Lead
Loft
Norman, OK
10.2023 - Current
- Used POS systems to process sales transactions, confirm pricing, and manage inventory
- Monitored store sanitization, organization, and visual merchandising standards to create an inviting shopping environment
- Supported individual and team development through coaching, goal setting, and clear communication
- Demonstrated advanced knowledge of product features and benefits when assisting clients with purchases
Sales Associate
LOFT
Norman, OK
05.2023 - 10.2023
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate the store, completed sales, and processed returns
- Located hard-to-find items for customers, checking other locations and sister stores to satisfy unique needs
Barista
SCOOTER’S
Norman, OK
07.2021 - 05.2023
- Utilized time management skills to multitask efficiently during busy periods to maintain high quality customer service
- Maintained cleanliness and organization of work area, adhering to health and safety guidelines
- Ensured consistent quality of drinks by following recipes and presentation standards
- Satisfied customers consistently and quickly met needs with knowledgeable service
Education
High School Diploma -
Norman High School
Norman, OKSkills
- Effective Communication
- Organization
- Computer Proficiency
- Customer Service
- Relationship Building
- Conflict Resolution
- Attention to Detail
- Multitasking
- Time Management
- Teamwork and Collaboration
- Professionalism
- Scheduling and Calendar Management
- Adaptability and Flexibility
- Basic Bookkeeping
Timeline
Client Advocate Lead
Ball Morse Lowe
12.2025 - Current
Sales Lead
Loft
10.2023 - Current
Sales Associate
LOFT
05.2023 - 10.2023
Barista
SCOOTER’S
07.2021 - 05.2023
High School Diploma -
Norman High School