Darce Garcia
Houston,TX
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
8
8
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
Houston, TX
08.2023 - Current
- Consistently prioritized passenger safety and compliance – owning safety every flight.
- Delivered professional, friendly, and kind-hearted service to passengers, reflecting airline values of care and integrity.
- Conducted pre-flight safety checks and provided clear safety demonstrations to ensure FAA compliance.
- Acted with empathy and resilience, assisting passengers with special needs or medical situations.
- Collaborated with crew members to deliver performance under pressure and maintain a positive, welcoming cabin environment.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Contact Center Representative/ Team Leader
Teachers Credit Union
02.2018 - 01.2023
- Modeled servant leadership, mentoring and coaching team members to consistently exceed service standards.
- Managed high-volume customer interactions, maintaining satisfaction ratings above company targets through integrity and empathy.
- Resolved complex customer issues with professionalism, building long-term loyalty by doing the right thing in high-stress situations.
- Recognized for leadership, adaptability, and teamwork in a fast-paced, high-pressure environment.
Education
High School Diploma -
South Dade Senior High School
06.2015
Skills
- Passenger safety & care
- Exceptional customer service
- Team leadership & collaboration
- Emergency preparedness & safety procedures
- Conflict resolution & problem-solving
- Bilingual: Fluent in English & Spanish
- Adaptability in fast-paced environments
- Strong communication & interpersonal skills
- Servant leadership & integrity
- Kind-hearted, empathetic guest care
Languages
Bilingual: English & Spanish
Timeline
Flight Attendant
SkyWest Airlines
08.2023 - Current
Contact Center Representative/ Team Leader
Teachers Credit Union
02.2018 - 01.2023
High School Diploma -
South Dade Senior High School