Darci Connock
Customer Service Professional
Virginia Beach,VA
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Associate
Home Depot
Virginia Beach, VA
02.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Order Taker
McDonald's
Virginia Beach, VA
10.2020 - 02.2021
- Checked outgoing orders for accuracy before delivery.
- Entered orders into computer system quickly and in proper sequence.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Described menu items in detail and educated customers about meal options.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Used downtime between customer orders to fulfill other guest services, including drink refills and order corrections.
- Welcomed customers and provided quick and attentive service.
Food Preparer
Subway
Virginia Beach, VA
02.2020 - 10.2020
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Followed food preparation and storage guidelines established by Health Department.
- Guaranteed customer satisfaction by quickly delivering orders.
- Learned other teammates' work tasks to train as backup.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Monitored and maintained required food temperatures for safety.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Salem High School
Virginia Beach, VA 09.2016 - 06.2020
Skills
Negotiation
undefinedTimeline
Customer Service Associate
Home Depot
02.2021 - 06.2021
Order Taker
McDonald's
10.2020 - 02.2021
Food Preparer
Subway
02.2020 - 10.2020
High School Diploma -
Salem High School
09.2016 - 06.2020
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