Working knowledge of programming, systems analysis, design, testing, and documentation.
Proficient in basic scripting skills. I can write and test basic programs in Bash (Linux), Java, and C++, and I have the ability to learn other languages and advance my scripting knowledge for automation.
Working knowledge of Windows system tools.
Working knowledge of security techniques and protocols..
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Working knowledge of basic computer networking.
Kept records of parts and equipment used in projects to update inventory.
Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Completed scheduled appointments on time to drive quality service.
Customer Account Representative
Comserve Systems
Remote
08.2022 - 07.2023
Provided remote support. Assisted customers with password changes and technical issues.
Received payments and investigated billing discrepancies.
Performed data entry tasks such as updating customer information in the system.
Education
Bachelor of Science - Cybersecurity-Computer Science
University of Missouri-St. Louis
St Louis, MO
Skills
OS imaging
Technical documentation
Problem solving
Basic scripting
Equipment troubleshooting
Analytical skills
Time management abilities
Communication
Experience with ServiceNow and SAP
Proficient in Spanish (conversational)
Accomplishments
Helped implement an automatic label maker base off webscraping in current role, saving hundreds of hours and thousands of dollars per year.
Affiliations
Write and produce original music
Draw, paint, read, practice yoga.
Ex professional ballet dancer (trained and performed with various companies from 2014-2018).
Proficient
Timeline
Computer Logistics and Assembly Technician
Washington University in St. Louis
06.2023 - Current
Customer Account Representative
Comserve Systems
08.2022 - 07.2023
Bachelor of Science - Cybersecurity-Computer Science
Education and DEI Manager at Office of Technology Management, Washington University in St. LouisEducation and DEI Manager at Office of Technology Management, Washington University in St. Louis