Darci Kotter
Spanish Fork
Summary
I am an enthusiastic and perceptive professional, seeking to bring outstanding value (and a bit of the best kind of levity!) to a new role. I have found incredible strengths through fusing my 16 years of intensive domestic project management and event coordination (I'd love for you to ask about it!) with my broad spectrum of experience in customer service, administrative support, marketing, tech, and simply connecting with people. People are my favorite part!
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
CoreBridge
Remote
02.2025 - Current
- Provide excellent customer care to national and international sign and apparel companies utilizing V3 CoreBridge Software
- Provide technical support to customers via ticketing, chat, email and video correspondence
- Coordinate with Director, Team Lead and Support team on current releases, projects, high priority issues, team goals, and updates
- Coordinate closely with Software Development team to identify and track software problems, identify obstacles and resolve customer inquiries
- Utilize various softwares: Freshdesk ticketing, Atlassian/Jira, Mouseflow, Microsoft Teams, Outlook
Administrative Assistant to VP of Marketing
Angel Studios
Provo
11.2023 - 04.2024
- Strove to embody the company goal: to “Amplify Light”
- Brought organization and enthusiasm to the marketing team as their first admin
- Managed VP’s daily calendar and email correspondence
- Maintained confidential information as a matter of high priority
- Scheduled and attended meetings and recorded action items
- Contributed in frequent brainstorming sessions, marketing and company discussions
- Assisted with screenings and events
- Managed conference room schedules and assisted reception when needed
- Booked travel: flights, rental cars, and accommodations
- Managed meal orders, expenses and reimbursements
- Utilized various softwares: Google Suite, Microsoft Office, Zoom, Slack, Ramp, Notion
Administrative Assistant/Client Care Coordinator
Chapters & Seasons Mental Health & Wellness
Draper
02.2023 - 11.2023
- Provided direct administrative support to practice manager, clinical and wellness teams, with a high degree of confidentiality
- Warmly greeted customers and clients via email or phone as first point of contact
- Maintained calendars, client appointments and staff schedules
- Created and maintained registrations, forms, files, reports, records, and waitlists
- Assisted with billing, insurance and organizing company protocols
- Attended wellness events as support staff and photographed events
- Managed & updated company website & YouTube channel content
- Composed and distributed Chapters and Seasons’ monthly email newsletter
- Utilized various softwares to organize data and reports: SimplePractice, Google Suite, Telzio, Acuity Scheduling, Mailchimp, Canva, JaneApp
Education
Brigham Young University
Provo, UTSkills
- Optimistic, energetic and people-oriented
- Perpetual learner with a deep drive for growth
- Masterful in project management and event coordination/planning
- Enthusiastic about asking questions and intently seeking out and integrating what is needed
- Collaborative colleague and creative problem-solver
- Gifted wordsmith and conversationalist (aka Exceptional written and verbal communication skills)
- Highly detail-oriented and organized, from planning to execution
- Skilled in managing a diversified workload, prioritizing tasks and maximizing the available nooks and crannies of time
- Vastly flexible and quick to learn and adapt
- Proficient with both Apple and Microsoft Platforms, and intuitive in learning new software and programs
References
References available upon request.
Timeline
Customer Support Specialist
CoreBridge
02.2025 - Current
Administrative Assistant to VP of Marketing
Angel Studios
11.2023 - 04.2024
Administrative Assistant/Client Care Coordinator
Chapters & Seasons Mental Health & Wellness
02.2023 - 11.2023
Brigham Young University