- Horseback Riding
- Camping
- Drawing and Painting
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Getting involved in local advocacy groups to promote positive change in the community
- Homelessness Outreach
- Fundraising Events
Kasee L. Wilson
Erlanger,KY
Summary
Results-driven customer service professional recognized for enhancing customer satisfaction and optimizing support processes. Committed to fostering team success and delivering positive outcomes through strong collaboration and adaptability in fast-paced environments. Equipped with exceptional problem-solving abilities and empathetic communication skills, ensuring effective resolutions and client engagement. Eager to embrace new challenges while advancing organizational goals with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
NorthKey Community Care
01.2025 - Current
- I'm currently employed at NKCC as a Customer Support Specialist. I have been in this position for 1 year. Job responsibilities include Client Intake/Check-In requirements; proper filing and care of client information, helping to maintain annually updated health information/consents; managing Therapists’ schedules, caseloads and daily reminder calls, as well as collecting insurance copays as needed.
CSR/ Cashier
REMKE Markets
10.2023 - Current
- During my employment I held a part time position as a Front-End CSR, duties include cash management, customer support, inventory returns, customer satisfaction, operating and maintaining the “self-check” machines, loss prevention, etc.
Licensed Life/Health Agent
National Agents Alliance
07.2021 - Current
- I currently operate as an independent financial professional with the NAA. I hold a dozen carrier contracts to write coverages for people and families. I still maintain all 4 state Licenses. Carriers I’m appointed to include Transamerica, F&G, Foresters, Mutual of Omaha, among many others.
Licensed Life/Health Agent
American Income Life
07.2020 - 07.2021
- Amidst the pandemic I completed the necessary requirements to obtain a License to provide financial protection and Final Expense plans as an Agent with AIL. Compensation was STRICTLY Commission based. I worked specifically with Unions and their members to provide permanent insurance options after retirement. I also obtained 3 additional licenses to help people in states like OH, NC and FL.
HHS Registrar/Admin Assistant
Covington Independent Public Schools
10.2017 - 06.2020
- As Registrar to HHS, I had many responsibilities. Maintaining up to date student information in Infinite Campus, including day to day attendance taking and record keeping (attending any court related hearings, responsibilities), student enrollment/withdrawal paperwork, filing student information and documentation into CUM folders regularly. Answering any requests for transcripts/legal docs or other pertinent information in a timely manner. Before leaving I was also involved in the transitional process of moving Paper Files to Digital form, as well as helping with the beginning stages of the District Enrollment Center.
Education
Thomas More College
05-2009
High School - undefined
Grant County High School
05-2006
Skills
- Engaging team collaborator
- Clear interpersonal communication
- 20 years of experience with people/the public
- Extensive secretarial expertise spanning a decade
- Adaptable learner
- Detail-oriented
- Public School Registrar, administrative experience
- Experienced with Medical Information software such as Credible
Interests
Timeline
Customer Support Specialist
NorthKey Community Care
01.2025 - Current
CSR/ Cashier
REMKE Markets
10.2023 - Current
Licensed Life/Health Agent
National Agents Alliance
07.2021 - Current
Licensed Life/Health Agent
American Income Life
07.2020 - 07.2021
HHS Registrar/Admin Assistant
Covington Independent Public Schools
10.2017 - 06.2020
High School - undefined
Grant County High School
Thomas More College
Contact
- PHONE: 859-479-8269
- EMAIL: Kaseewilson88@gmail.com