Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darci Watanabe

Honolulu

Summary

Compassionate and driven professional with over 3 years of experience designing, implementing, and evaluating suicide prevention initiatives across the 9th MSC. Successfully led the development and management of training programs for over 60 Suicide Prevention Liaisons (SPLs), enhancing capabilities through targeted education efforts. Skilled in leading multidisciplinary teams, securing funding, and building strategic partnerships with local organizations and resources to promote resilience and reduce suicide risk. Demonstrated expertise in culturally responsive outreach and a deep commitment to reducing stigma surrounding suicide—especially within military ranks.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Technical Support and Helpdesk

Pacxa
01.2020 - Current
  • - Working with customers/employees to identify computer problems and advising on the solution
  • - Logging and keeping records of customer/employee queries
  • - Testing and fixing equipment
  • - Answering phones and providing customer support
  • - Evaluates system potential by testing compatibility of new programs with existing programs
  • - Troubleshooting internet/phone connectivity
  • - Email troubleshooting
  • - Password resets
  • - Network sharing mapping
  • - printing troubleshooting
  • - Add/Disable users in AD
  • - File transfers
  • - Misc troubleshooting

Signal Support Specialist

US Army Reserves
01.2006 - Current
  • - Ran the Help Desk at various military exercises (Ex: Cobra Gold, Yama Sakura, Mongolia, Khan Quest)
  • - Workstation setup, phones, VTC
  • - Running cables
  • - Troubleshooting computer issues
  • - Answering phones and providing customer support
  • - Retrans NCO
  • - Mailbox creations, printer issues, and inputted tickets into Remedy

Suicide Prevention Program Training NCO

9th MSC
07.2021 - 09.2024
  • Administer and evaluate suicide prevention, education, and training programs
  • Coordinated with internal and external organizations to share information, trends, best practices, lessons learned and training developments.
  • Ensure suicide awareness materials are readily available to commanders for use in their Programs
  • Coordinated the 9th MSC September Suicide Prevention Month activities
  • Provided a high-level of advocacy service to Soldiers, Civilian employees and Family members in the realm of mental health and suicide prevention training workshops
  • Provided continuous program support to Soldiers, Family members and civilian personnel at all 9th MSC locations.
  • Assisted with the planning, coordination, and execution of Staff Assisted Visits (SAVs) for all nine of the 9th MSC units across the area of responsibility (AOR)
  • Tasked to assist all suicide prevention leader train and trainers in preparing for and becoming familiar with the suicide prevention program and initiatives. Coach and mentor representatives to implement and establish a sustainable program within their commands.
  • Organized annual training events, coordinating schedules, resources, and logistics for seamless execution.
  • Facilitated hands-on exercises and simulations to reinforce key concepts and skills, leading to increased proficiency.
  • Conducted regular assessments of trainees'' progress, identifying areas for improvement and creating targeted interventions.
  • Facilitated virtual, in-person and blended learning sessions.

Project Manager

ZR Systems
03.2015 - 01.2019
  • - Overseeing the projects while working closely with upper management
  • - Plan the course of action and building out of each project
  • - Ensuring budget is being met and the clients are kept in the loop
  • - Scheduling of techs, vendors as well as other departments
  • - Working closely with the client to get detailed information of what needs to be done
  • - Tries to minimize exposures and risks on projects
  • - Manages day-to-day operational aspects of a project and scope
  • - Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • - Site assessments
  • - Prepared estimates of billable hours and managed project workflow according to budget proposals. Improved accuracy of budgeted hours to increase company capacity and profit
  • - Maintained project schedules, work breakdown structures, issue logs, meeting summaries and status reports to ensure effectiveness, and an ongoing communication across all team members.
  • - Involved in all phases of the project lifecycle (from concept and requirement through launch and support), with successful closures of multiple projects completed on time.
  • - Collaborated effectively with project, product, and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.

IT Technician II

ZR Systems
03.2015 - 03.2018
  • - Providing leadership to the techs under me
  • - Ensure the tickets are being responded to in a timely manner
  • - Troubleshoot computer, printer, application issues
  • - Imaging PCs
  • - Vendor relations
  • - Scheduling of Techs
  • - Virus Fights

IT Technician

ZR Systems
11.2012 - 03.2015
  • - Manage the performance of services to customers, ensure that service levels are achieved in line with contracts and the customer’s expectations are met or exceeded
  • - Ensure that trouble ticket queue is being assigned and responded in a timely manner
  • - Hold weekly meetings with team members on what issues were encountered, upcoming projects, news etc.
  • - Remoting into PC’s to trouble shoot computer, printer, application issues
  • - Ran Cat5E/6 cable to various locations at Wahiawa General Hospital
  • - Liaison with user to ensure that requests or problems reported have been satisfactorily handled.
  • - Work station setups, imaging computers, virus fights.
  • - Coordinated with vendors
  • - Coordinate the service desk team members in their daily duties of attending to clients who make inquiries
  • - Created documentation for various layouts of cable runs, & hospital

Education

Computer Science -

University of the People
Pasadena, CA
08.2025

Liberal Arts - undefined

Leeward Community College
Pearl City, HI
01.2014

High School Diploma - undefined

Mililani High School
Mililani, HI
01.2002

Skills

  • SafeTalk Trained
  • ACE-SI T4T Trained
  • ASIST Trained
  • REACH Trained

Certification

  • US Army Secret Clearance, Present
  • COMPTIA Project+, 2015-06-01

Timeline

Suicide Prevention Program Training NCO

9th MSC
07.2021 - 09.2024

Technical Support and Helpdesk

Pacxa
01.2020 - Current

Project Manager

ZR Systems
03.2015 - 01.2019

IT Technician II

ZR Systems
03.2015 - 03.2018

IT Technician

ZR Systems
11.2012 - 03.2015

Signal Support Specialist

US Army Reserves
01.2006 - Current

Liberal Arts - undefined

Leeward Community College

High School Diploma - undefined

Mililani High School

Computer Science -

University of the People

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Darci Watanabe