Darci Williams
Canton,IL
Summary
Highly organized, dependable, and adaptable certified professional with several years of experience in healthcare and behavioral health settings. Experienced in appointment coordination, client scheduling, electronic health records, records management, and front-office operations. Skilled at managing multiple priorities, supporting clinical teams, improving office workflows, and creating positive client experiences. Recognized for providing compassionate, professional service while maintaining accuracy, confidentiality, and efficient communication between clients and clinical staff. Quick to learn new software, procedures, and responsibilities while working effectively both independently and as part of a team.
Overview
1
1
Certification
14
14
years of professional experience
Work History
CMAA - Certified Medical Administrative Assistant
NCBHS - North Central Behavioral Health Systems
Canton, IL
10.2012 - Current
- Welcome clients, identify the reason for visit, and direct clients to appropriate staff.
- Manage front desk operations, ensuring smooth client registration, appointment scheduling, check-in and check-out, insurance verification, co-pay collection, paperwork filing, and waiting room oversight.
- Track client flow through clinic, facilitating timely service and enhancing overall client experience.
- Facilitate clear communication between clinical staff and clients to enhance service delivery.
- Communicate with clients in a compassionate manner while protecting medical privacy.
- Protect confidentiality for all client information in line with HIPAA standards and Illinois Mental Health Code.
- Answer incoming calls, resolved client inquiries, and routed calls to appropriate staff for efficient service delivery.
- Train new administrative staff on office procedures and software use.
- Support communication across departments within the facility.
- Work with multidisciplinary staff to improve client care and response times.
CCMA - Certified Clinical Medical Assistant
NCBHS-North Central Behavioral Health Systems
Canton, IL
10.2012 - Current
- Obtain and record health history & vital signs, report changes, and update charts accordingly.
- Coordinate and schedule patient appointments and follow-up visits for organized care.
- Confirm appointment times with clients and prepare charts, pre-appointment paperwork, and consent forms.
- Review medications, procedures, and physician instructions with clients.
- Review treatment procedures and physician instructions with clients.
- Explain treatment plans and medication use to clients, facilitating better understanding and adherence.
- Train new medical assistants on office protocols and procedures to ensure consistent patient care.
- Participate in team meetings to share insights and strategies to improve workflows and support better client outcomes.
- Manage client records and keep electronic data accurate.
- Process client payments accurately through computerized systems.
- Answer client calls quickly and route questions to the correct department when needed.
- Maintain up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
Education
Associate of Arts And Sciences -
Spoon River College
Canton, IL05-2012
Associate of Applied Science - Health Information Management
Sppon River College
Canton, Il05-2012
Skills
- Patient scheduling and appointment coordination
- Electronic health records, document management, and HIPAA compliance
- Insurance verification and payment collection and processing
- Medical terminologies and clinical assistance
- Office administration and reception management
- Patient care coordination
- Technical proficiency
- Problem solving, conflict resolution, and team leadership
- Staff onboarding
- Multitasking, organization, and attention to detail
- Client relationship management
- Effective communication, phone and email etiquette, tact and diplomacy
Certification
- Certified Clinical Medical Assistant (CCMA), NHA- National Healthcare Association
- Certified Medical Administrative Assistant (CMAA), NHA- National Healthcare Association
- CPR Certification- AED, Adult, Child, Infant CPR & AED Training (BLS)
Timeline
CMAA - Certified Medical Administrative Assistant
NCBHS - North Central Behavioral Health Systems
10.2012 - Current
CCMA - Certified Clinical Medical Assistant
NCBHS-North Central Behavioral Health Systems
10.2012 - Current
Associate of Arts And Sciences -
Spoon River College
Associate of Applied Science - Health Information Management
Sppon River College